Alerts

Library 404 error and workaround

This issue affecting shorturtls to the Library for Online Programmes appears to be working now, if you notice any further issues please contact the Librarian

=======================
If you follow the shorturl to the Library, seen on some programme/module pages:

http://s.liv.ac.uk/29

– or follow similar shorturls in the format above, or use an embedded search box shown within your Blackboard modules –

These links/ search boxes are currently experiencing technical problems.

This issue has been reported, in the meantime please visit the Library for Online Programmes for DISCOVER and all other database options: http://libguides.liverpool.ac.uk/onlineprogrammes

Please contact the Librarian if you have any difficulties.

 


Library Support for RefWorks and transition to EndNote products in August 2021

The Library will be moving to EndNote citation management products on the September 2021 academic year.

Note for students with Laureate 
RefWorks will be supported on a legacy basis during the remainder of the partnership with Laureate, current students in the partnership who use RefWorks until the end of their scheduled studies should not be affected by these changes.

Students studying after August 2021
Any online students remaining in studies after August 2021 who still require access to their reference system will need to migrate their referencing data to EndNote Online.

Versions of EndNote available
EndNote is available in two formats via the Library:

  • EndNote Online – a Web based citation management platform similar to RefWorks, you can export citations directly from databases such as DISCOVER and Web of Science to your reference library. EndNote Online is recommended for online students, this is because your data is stored online, preventing loss of data and you can access your EndNote Online account from any Web connected location.

If you intend to begin using a citation management application for the first time, you are advised to register an account with EndNote Online, see advice on this platform on the Library for Online Programmes Referencing page.

  • EndNote Desktop – a desktop application available to install on a personal computer (for Windows or Macintosh systems) providing detailed reference management tools such as automated sorting and group features, EndNote Desktop is useful for medicine related programmes, e.g. managing large citation libraries when conducting systematic reviews or other complex tasks. EndNote Desktop can be a more demanding application for managing references for most programme areas, you are recommended to discuss your planned use of EndNote Desktop with the Librarian.

For detailed advice on EndNote products, creating an EndNote Online account and additional advice for students remaining in studies after August 2021 please see the Referencing page in the Library for Online Programmes https://libguides.liverpool.ac.uk/onlineprogrammes/referencing

For any issues related to the above changes, please contact the Librarian by telephone, email or Skype.


How to resolve Broken (openurl.ac.uk) article links in reading lists - Information for Students and Staff

Some older reading lists may contain article links such as:

http://ezproxy.liv.ac.uk/login?url=http://openurl.ac.uk/?title=Evaluation+Practice&volume=18&issue=2&spage=105&date=1997

Any link which contains “openurl.ac.uk” will no longer work, this is due to the closure of this service provided by ‘JISC’ (UK educational technology agency).

Unfortunately this issue has affected many universities around the UK and overseas.

If you encounter an openurl link in your reading list, please attempt to access the article using an alternative option such as –

If you encounter a broken link and would like to report this, please notify your module tutor of the link citation (e.g. reference/publication details), module name/ID and location of the reading list, e.g. Week 1, Week 2, alternatively you can pass this to the Librarian for Online Programmes.

Advice for Staff

If you are a programme/module developer, for any queries on creating links to articles, please see the Link Builder page and guidance or consult the Librarian for Online Programmes http://libguides.liverpool.ac.uk/onlineprogrammes/contacts For any campus-managed programme please consider implementing all reading lists using the Reading Lists @ Liverpool platform for management of links to resources, please contact the online Librarian (see above) for advice on your programme area.

you can also see a link conversion tool on the Link Builder page:

https://libguides.liverpool.ac.uk/onlineprogrammes/linkbuilder

This may be useful for either replacing problem links in readings or incidentally providing a fixed/converted link to a student reporting issues.

You can convert any older link formats to supported formats, such as:

  • Links containing the old proxy ‘ezproxy.liv.ac.uk’
  • Old sfxhosted links
  • ac.uk links which no longer work
  • Any variants of the above such as database links, article links, catalogue links etc.

Please let me know if you encounter any issues using the tool, or if I can assist for any wider problems arising from the recent deprecation of openurl.ac.uk links.

Please feel free to pass the above onto any support or development staff who might find this useful.

Note for campus/school staff – as mentioned previously, any new programmes moving forward should be implementing the campus Reading Lists platform, which has facilities to automate and avoid broken links.


WestLaw UK (new One Pass account)

When you visit WestLaw UK you will now be asked to confirm your name and email address.

You are recommended to supply your MWS (UoL campus) email, using the same username used for the online Library, in the format of:

username@liverpool.ac.uk

Note, please use the above format rather than your email supplied by Laureate (firstname.lastname@online.liverpool.ac.uk)

When you supply these details, you should not be prompted to do so again (your details will be associated with your MWS login when accessing WestLaw).

If you continue to have difficulties please contact your Librarian at http://libguides.liverpool.ac.uk/onlineprogrammes/contacts


IEEE Xplore Problems 29/08/19

The library is currently experiencing technical issues accessing IEEE Xplore.

While this is being investigated, please use this alternative link to access IEEE Xplore

We apologise for any inconvenience caused while this is resolved.


LinkedIn Learning (new Lynda.com)

Lynda.com is changing to LinkedIn Learning, if you have activated your Lynda.com account in the past you may have been notified to begin using the new platform LinkedIn Learning.

You can see a link to LinkedIn Learning on the Media page in the Library for Online Programmes or go to:

https://www.liverpool.ac.uk/csd/training/linkedin-learning/

You will need to activate your account on LinkedIn Learning, click the ‘Sign In’ link (top right corner):

Click ‘Sign in with your organisation account’:

Supply your MWS username (the username you use to log into the Library) followed by @Liverpool.ac.uk e.g. oljonesgf@liverpool.ac.uk

Supply your MWS (Library) username in the following screen using the @liverpool.ac.uk format, followed by your MWS password (same as your Library password):

Yo can now proceed to LinkedIn or associate LinkedIn Learning with your personal LinkedIn account, in case of difficulties please contact IT Service Desk http://liverpool.ac.uk/csd or for ongoing issues please contact your Librarian http://libguides.liverpool.ac.uk/onlineprogrammes/contacts


Campus Bank Holiday Closure 26/08/19 and 24/7 Services

The campus Library and other on-campus services such as IT Services will be subject to closure on 26/08/19 due to the August bank holiday, full campus services resume on 27/08/19, all 24/7 services will be available during this time, including 24/7 IT support (telephone/email) (https://libguides.liverpool.ac.uk/onlineprogrammes/login) and 24/7 Library support (chat/email) (https://libguides.liverpool.ac.uk/onlineprogrammes/askus). Emails, answer phone, Skype messages to the Librarian will be responded on 27/08/19.

 


Emerald Update/ E-Book reader issue (Bluefire Reader)

The Emerald platform appears to be working normally, if you experience any issues using Emerald, please contact your Librarian including any error message or problem citations/readings.

‘Bluefire Reader’ is a mobile E-Book app recommended in platforms such as Ebook Central. Bluefire Reader has been removed from Google Play and other App stores due to a current issue with the software, for now please use an alternative app ‘Adobe Digital Editions’ in your mobile device. For further details see https://libguides.liverpool.ac.uk/blog/Bluefire-Reader-Software-for-eBooks

 


Access to Emerald eBooks and Journals

Emerald Publishing launched a new website for their eBooks and journals this week. Unfortunately, there have been some technical issues related to the launch, resulting in intermittent problems with accessing their content. This is affecting access to Emerald content when accessed directly via their website, or through results found in DISCOVER. Emerald are aware of the problems and are working to fix them as soon as possible. We apologise for any inconvenience caused.

Most resources appear to be working (as of 8th July), however for any problem articles, you can try to identify an alternative source using other major platforms such as Web of Science, SCOPUS or Google Scholar (e.g. for open access instances) – see the Library for Online Programmes homepage for links/search boxes to access these platforms: http://libguides.liverpool.ac.uk/onlineprogrammes or pass any problem citations to your Librarian for advice: http://libguides.liverpool.ac.uk/onlineprogrammes/contacts


Reminder - accessing previous online doctoral theses in the University repository

Online doctoral theses which have gone through all submission processes and which are not embargoed – e.g. when a thesis contains sensitive/commercial/ethical data and has been withheld for a period of time – should be shown on the UoL research repository, you can see a link to the repository in the left menu of the Library for Online Programmes https://libguides.liverpool.ac.uk/onlineprogrammes/repository or go to http://livrepository.liverpool.ac.uk/ to limit your search to online DBA or EdD theses, see the advanced search page https://livrepository.liverpool.ac.uk/cgi/search/advanced then scroll down a little way to see ‘Qualification level’ – you will see check boxes for ‘Doctor of Education’ and ‘Doctor of Business Administration’. You can also see pre-defined search results/links for DBA and EdD theses on the repository page in the Library for Online Programmes https://libguides.liverpool.ac.uk/onlineprogrammes/repository


Trial: Al Manhal Database (Arabic Sources/Data) until 20/07/19

University of Liverpool staff and students have trial access to Al Manhal database (Arabic sources and data) until 20th July 2019.

The following subject collections are included in the trial:

Social Sciences, Islamic Studies, Language & Literature, Law, Business & Economics

Access Al Manhal (University login required off campus)

After trying this resource please leave your comments to let us know what you think about it: https://libguides.liverpool.ac.uk/blog/Trial-Al-Manhal-until-20/07/19


Emerald new interface design

The Emerald database is undertaking a re-design with a new interface for searching, please see https://beta.emerald.com/insight

For any immediate comments or feedback, please contact your Librarian.


Problems accessing i-law journals

The publisher has alerted the library that access to journals on the i-law platform is currently being disrupted due to extreme weather affecting their infrastructure. Their technology teams are working on restoring access as soon as possible.


Software reminder e.g. Microsoft Office, NviVo etc.

Online students can download UoL campus software, including Microsoft Office (to install on up to 5 personal devices) and a range of commercial applications such as NviVo, see the Computing Services Department (CSD) software page https://www.liverpool.ac.uk/csd/software/ for software/license information.

Some applications such as SPSS may require media installing from their respective 3rd party Web site (also see the license page https://www.liverpool.ac.uk/csd/software/licencecodes/). Note, you can also run campus applications using our cloud-based desktop application, Citrix (these applications are not installed on your local device but run over the cloud, requiring a live Internet connection): https://www.liverpool.ac.uk/csd/apps-anywhere/getting-started/ (or see our Web based Citrix – note this version does not support downloading or access to drives/files on your local device).


WestLaw new interface scheduled for late Summer 2019

Westlaw is launching a new platform in August 2019. University of Liverpool staff and students can preview the new platform here. The first time you access the new platform you’ll be prompted to set up a OnePass account to enable you to use the personalisation features on the new site. Please register for OnePass using your Liverpool email address to ensure access. Westlaw have advised that the old platform will be switched off on 5th August 2019. We are currently working with service providers to move links to our Westlaw resources.

Access the new WestlawUK platform

You can also comment on the new platform here: https://libguides.liverpool.ac.uk/blog/New-Westlaw-Platform


May 6th Bank Holiday- Advice on Library and IT Service Desk Support

The University campus is closed on Monday 6th May (UK bank holiday), usual 24/7 enquiry services for Library and IT Service Desk are available –

IT Service Desk (Login and technical help):
Tel (24/7): [UK 0151] [Int +44 151] 79 44567, servicedesk@liv.ac.uk or Web Form
Or see: https://libguides.liverpool.ac.uk/onlineprogrammes/login (Login and technical help)

Library 24/7 Ask Us online enquiries/chat (Help using Library Databases):
http://libanswers.liverpool.ac.uk/
Or see: https://libguides.liverpool.ac.uk/onlineprogrammes/askus

For any ongoing issues or further support which cannot be resolved by the IT Service Desk or Library Ask Us service, please email the Librarian for Online Programmes at olib@liv.ac.uk or see https://libguides.liverpool.ac.uk/onlineprogrammes/contacts emails, voicemails, Skype messages will be responded as soon as possible when full services resume.


Access Issues: New Scientist

We are currently experiencing access issues with the New Scientist publisher platform. Alternative access to much of the content is available via the links in the library catalogue. The issue has been referred to the publisher for investigation.


Library Trials for Comment

Library Trials for Comment
Please note you can always see an updated list of current trials (databases/collections/journals) being reviewed at UoL.
Any students or staff/faculty can comment on trials to contribute to decision making on purchasing by visiting the trials blog at https://libguides.liverpool.ac.uk/blog/

See the link ‘Add a Comment’ after visiting the trial news item on the trials blog:

You can also see a link to the trials blog on the homepage of the Library for Online Programmes (‘New Trials/Databases’ in the news box in the upper part of the homepage).

PRISMA resources for systematic reviews

If you are conducting a research project using PRISMA (referred Reporting Items for Systematic Reviews and Meta-Analyses) the following resources are available via the official PRISMA site:

You can see a link to PRISMA resources on the Training > Research area of the Library for Online Programmes (see ‘The Literature/Systematic Review’ icon/link) https://libguides.liverpool.ac.uk/digitalsupport/Research


Easter Holiday Period - Advice on Library and IT Service Desk Support

The University campus is closed from Friday 19th April and re-opens on Tuesday 23rd April, usual 24/7 enquiry services for Library and IT Service Desk are available –

IT Service Desk (Login and technical help):
Tel (24/7): [UK 0151] [Int +44 151] 79 44567, servicedesk@liv.ac.uk or Web Form
Or see: https://libguides.liverpool.ac.uk/onlineprogrammes/login (Login and technical help)

Library 24/7 Ask Us online enquiries/chat (Help using Library Databases):
http://libanswers.liverpool.ac.uk/
Or see: https://libguides.liverpool.ac.uk/onlineprogrammes/askus

For any ongoing issues or further support which cannot be resolved by the IT Service Desk or Library Ask Us service, please email the Librarian for Online Programmes at olib@liv.ac.uk or see https://libguides.liverpool.ac.uk/onlineprogrammes/contacts emails, voicemails, Skype messages will be responded as soon as possible when full services resume.


Project Management Journal - Access and Advice

The Project Management Journal has experienced issues during 2018, access has now been restored.

However, you may need to access the journal for journal volumes/articles by visiting the Journal homepage (see journal link on the Management/Data page) or see the following URL:

https://onlinelibrary-wiley-com.liverpool.idm.oclc.org/loi/19389507

When you enter the Wiley database displaying the journal you may need to browse by volume, issue or perform a search (e.g. by article title) within the Wiley database:

For any issues accessing Project Management Journal please contact Paul Catherall, Librarian Online Programmes +44(0 )151 7944345, Skype: “UoL Library for Online Programmes”, olib@liv.ac.uk


Reminder of Online Library Services and Support

I’d just like to pass you the following Library handout/flyer to outline Library services and support available https://libguides.liverpool.ac.uk/onlineprogrammes/library-flyer

The Library provides access to E-Resources including E-Books, E-Journal articles and specialist resources such as statistics, markets, health and legal sources using the Library for Online Programmeshttp://libguides.liverpool.ac.uk/onlineprogrammes 

For enquiries/support or individual help/consultation on using the Library – such as accessing E-Resources or Library platforms, advice on referencing (and referencing software), technical problems using the Library or other Library issues please see the Contacts area of the Library for Online Programmes http://libguides.liverpool.ac.uk/onlineprogrammes/contacts (including Paul’s Skype/telephone and other contact options).

If you are less familiar with the Library or would like a quick reminder of services available, please see the following handout/flyer:
https://libguides.liverpool.ac.uk/onlineprogrammes/library-flyer

Please also contact Paul if you have any ongoing problems using the Library (see contact details above) or email olib@liv.ac.uk Skype (UoL Library for Online Programmes) or tel: +44 (0)151 7944345

Library support is also available for online staff/faculty/Directors of Studies for any Library related issues (see above flyer for further details).

Best wishes

Dr Paul Catherall (E-Learning Librarian/ Online Programmes)


ProQuest Planned Maintenance January 20th 2019

ProQuest databases will be subject to planned maintenance January 20th 2019, 15:00 to January 21st 11:00. See what time this maintenance window will occur in your region

Databases affected by planned maintenance include –

  • Alexander Street Press
  • ProQuest Books / Ebook Central
  • ProQuest Platform
  • ProQuest Dissertations & Theses
  • RefWorks
  • All other ProQuest databases

Problems logging into the Library with workarounds January 2019

 

Update on Problems logging into the Library (07/01/19)

Library authentication is now working intermittently, you can attempt to log in as normally. However for any difficulties, please see the below advice.

———————————————

You can see an explanation of the issue, updates on the issue and some suggested workarounds here https://libguides.liverpool.ac.uk/blog/Problems-with-access-to-eResources

Further help

In addition to the advice offered above please see the following –

To use the Citrix option suggested above, install the Citrix desktop client as shown at https://www.liverpool.ac.uk/csd/apps-anywhere/getting-started/citrix-for-windows/ Note – when you run the Citrix desktop application you will need to supply a ‘server address’, then your UoL (MWS) username and password in the format shown on the above site. When Citrix has been successfully installed, run Citrix then open a Web browser within the Citrix desktop (such as Explorer or Firefox). You will then need to navigate to the University Library, it is suggested you use either this DISCOVER URL (for most of our licensed E-Journal articles/E-Books), or for other specialist database URLs see the list of URLs shown on the announcement page (shown above).

Alternatively, you can also access non-authenticated or open access sources via databases such as Google Scholar (http://scholar.google.com) or other open access sources shown on the Alumni page such as –

 


Library for Online Programmes Christmas and New Year Opening 2018-19

Full Library services will be unavailable from 20/12/17 and will resume on Monday 07/01/18. Any emails, Skype messages, answer phone calls etc. sent directly to the Librarian for online programmes during this time will be responded as soon as possible or the next working day. During this time you are recommended to contact our 24/7 services for issues requiring urgent attention.

IT Service Desk (campus IT services for login issues etc.) closes on 21/12/18 and reopens 2/01/18.

The Library’s 24/7 online enquiry service will be available at all times during the Christmas period, see this link for email and online chat: http://libanswers.liverpool.ac.uk/

The IT Service Desk 24/7 support line is also available at all times during the Christmas period: UK 0151, Int +44 151 [7944567]. Emails to servicedesk@liv.ac.uk or Web form messages will be responded by our 24/7 support service.

These contact options are also shown on the Contacts page of the Library for Online Programmes.


Library for Online Programmes Newletter for Staff and Students Winter 2018-19

Please see the latest Library for Online Programmes Newletter:

Library for Online Programmes Newletter for Staff and Students Winter 2018-19


Cochrane Library platform issues

A new Cochrane website was launched in August 2018. The publisher, Wiley, are aware some users are experiencing problems which include searching and finding content and saving searches. Wiley are currently working on fixing these problems as quickly as possible, and have provided the following advice and information https://libguides.liverpool.ac.uk/blog/cochrane-library-platform-issues


ScienceDirect Access Issue

We are currently experiencing issues accessing ScienceDirect on and off campus. This has been reported to Elsevier for urgent investigation. Alternative access is available both on and off campus here or by following these steps

  • Select the Sign In option on the upper right side of the ScienceDirect homepage.
  • Select “Sign In via your Institution” using the “Other Institutions” option
  • Select “University of Liverpool” from the list (approximately half way down the list)

Browser SSL/HTTPS errors reported by some students when logging into the Library

Following changes in browsers such as Chrome, Firefox and some software such as Virus Scanners, requiring all Web content to have SSL certificate, some students have reported SSL Certificate issues when visiting some databases and Web content.

If this occurs, you may see a warning in the top-left corner of the browser, on the address bar next to the URL, e.g.

SSL certificates verify the provider and allows for encrypted and secure data to be transmitted.

In the event you visit a non-SSL resource or external Web site you may be able to browse normally, however, if you have installed 3rd party applications such as a Firewall, Virus Scanner or Malware Scanner, these applications may halt your browsing to the non-SSL resource or Web site.

If you cannot proceed to a resource or Web site due to your 3rd party Firewall, Virus Scanner or similar application, you are advised to consult the IT Service Desk in the first instance for advice if it is safe to access the specific URL/address you are visiting, email servicedesk@liv.ac.uk or use the 24/7 IT support line +44(0)151 79 44567 or see further options at http://liverpool.ac.uk/csd (you should provide the exact URL of the resource/Web site you are visiting when asking IT Service Desk for advice on an individual Web site/resource).

Please contact your Librarian if you continue to have difficulties, it may be useful to share any citations, databases or other E-Resources you are having problems accessing http://libguides.liverpool.ac.uk/onlineprogrammes/contacts

 


Lynda.com educational and technical video database

The University has obtained access to Lynda.com providing video instruction across a range of academic and technical fields. Lynda.com allows you to view individual video or for viewing a range related video across a whole Lynda ‘course’. Lynda also provides video on qualitative and quantitative research methods and statistics applications such as SPSS and Nvivo. Lynda.com requires your UoL (MWS) login for access:


Lynda.com also allows for creating direct links or embedding individual video or Lynda.com courses (see the ‘Share’ tool in the top-right area when viewing a video or Lynda course:


You can access Lynda.com from the homepage of the Library for Online Programmes, from the ‘Media‘ page (listing instructional/academic video sources), or Library Training pages (e.g. the Library Video page).

Please contact the Librarian for Online Programmes for further advice on this resource.


ScienceDirect Problems and workarounds 09-10-18

The ScienceDirect database is currently experiencing problems, if you see the following error, you can try this alternative link to ScienceDirect (you may be prompted to supply your UoL/MWS login details):

When you access the database, you should then search within ScienceDirect for the required paper by title, e.g.

If you continue to have difficulties some further options include –

Please contact your Librarian for assistance if you continue to have difficulties http://libguides.liverpool.ac.uk/onlineprogrammes/contacts 

 


Cite them Right (online interactive referencing textbook) updates

Cite them Right, our online interactive referencing textbook have been working on some new developments for Cite them right for the upcoming academic year and are delighted to share these with you!

To access Cite them Right visit the Library for Online Programmes Referencing page or go direct to http://www.citethemrightonline.com.liverpool.idm.oclc.org/

  • New homepage: We have developed a ‘new-look’ homepage to modernise the look and feel of Cite them right and allow us to better sign-post helpful content.
  • Popular pages: provides speedy access to the most frequently referenced sources or article pages
  • Animated video guides
  • Bookmarking functionality: bookmark favourite parts of the site, allowing you to quickly and easily navigate to those pages
  • Editor’s highlights and Advice from the experts: draws more attention to key articles from the ‘Basics’ section, encouraging students to learn about the fundamentals of referencing and avoiding plagiarism
  • ‘Browse by referencing style’ menu: a new menu that provides direct and upfront access to the most relevant source type pages within any of the referencing styles covered in Cite them right
  • Common questions on referencing: editorially curated answers to some of the most frequently asked questions posed by students
  • Referencing tutorial: We are putting the finishing touches to our brand new eLearning tutorial. This 1 hour interactive tutorial (broken down into self-contained sections that each take approximately 5 minutes to complete) will teach students how to accurately build references in their chosen referencing style and take steps to avoid plagiarism.

Bank Holiday closure oncampus 27th August and 24/7 enquiry services

The University campus is closed Monday 27th August and reopens fully on Tuesday 28th August, all 24/7 services are available as normal including our 24/7 IT support line +44 (0)151 7944567 and the Library’s Ask Us answers/ chat and enquiry service https://libguides.liverpool.ac.uk/onlineprogrammes/askus emails, phone messages and Skype messages will be responded as soon as possible by Tuesday 28th August.


Login Status box in the Library for Online Programmes

The ‘login status’ box normally shown in the left menu of the Library for Online Programmes is unavailable at present, please instead simply use DISCOVER or other links/databases or search boxes as normal, you will be challenged to log in when using databases.


Practical Law

The Library has chosen to maintain an ongoing license for the legal database, Practical Law, this is available at https://liverpool.idm.oclc.org/login?url=https://uk.practicallaw.thomsonreuters.com (requiring a UoL/MWS login), this is also linked from the Law area of the Library for Online Programmes.

 

 


Project Management Institute (PMI) Journal problems

We are currently experiencing issues accessing the PMI (Project Management Institute) journal, the online programmes and Library are aware of these problems. If you are experiencing difficulties accessing a specific article, please consult your online module, where comparative materials should be made available.


Thomson Reuters Practical Law trial

The Library is consulting on a trial of “Thomson Reuters Practical Law”, the database is described as:

“a legal know how service containing practice notes, current awareness, global guides and standard documents with links to primary sources and other content within Westlaw UK. Content is arranged into a number of practice areas, including international and cross-border topics.”

The database can be accessed for review at:

https://liverpool.idm.oclc.org/login?url=https://uk.practicallaw.thomsonreuters.com

If you would like to leave comments for the license you can do so on this Library blog site: http://libguides.liverpool.ac.uk/blog/trial-practical-law-until-1-7-18


Personal Profile in EBSCO/DISCOVER issues

Following some changes in the EBSCO/DISCOVER database, the route to access a personal profile in DISCOVER is now slightly different, to access a personal profile you created previously click the ‘My Folder’ link at the top of the screen, then click ‘Sign in to my EBSCO Host, when you have done this use the ‘Back’ icon to return to DISCOVER, you can then manage your bookmarked items using the ‘My Folder’ link at the top of the Discover screen.

The ‘My Library Account’ link shown in the top-right corner of the DISCOVER platform now directs to the Library Catalogue, this displays the record of physical items loaned from the physical Library and related details.

If you are a borrowing member of the Library and loan physical items then you will have access to a PIN number to log into the Library Catalogue (or via the “My Library record” link in DISCOVER).

Online students are not issued a borrowing account to loan physical items on enrolment, additionally, UK residency is required to obtain a borrowing account or loan physical items. Please note – a physical borrowing account is not required to use the electronic library/E-Resources, nor is a borrowing account required to create a personal profile in any online database licensed by the Library such as EBSCO/DISCOVER, SCOPUS, Web of Science etc. – our online databases each allow for an individual profile to be created to save personal preferences within the individual platform, save search results, bookmark items etc.

Please also see the following guideline on use of the personal profile in DISCOVER http://libguides.liverpool.ac.uk/onlineprogrammes/discover-pdf

Also note, that some databases such as Web of Science or Westlaw can prompt you when accessing the database to log into a personal profile, however if you do not wish to use the personal settings within that individual database, you can ignore/close the personal profile popup/prompt.
If you continue to have difficulties using EBSCO/DISCOVER and the personal profile feature, please contact your Librarian (for Online Programmes) using the Contacts tab shown toward the top area of the Library for Online Programmes http://libguides.liverpool.ac.uk/onlineprogrammes


Taylor and Francis Journals issue (June 2018)

The Taylor and Francis journals collection appears to be experiencing difficulties, if you are having problems accessing T&F items, try the following options:


E-Books in the University of Liverpool Library

Please note that some E-Books provided via DISCOVER (University of Liverpool Library) are not currently showing a ‘Get Full Text’ icon, the issue has been reported and we are hoping for a resolution of this as soon as possible, instead please click the ‘Access Options‘ link shown within your required DISCOVER result, then look for a ‘Full text access‘ link to access the E-Book on the provider’s Web site:

If there is no ‘Full text access’ option shown in the pop-up window, go back to the item in DISCOVER, click the item title as shown above and you will see the full item record/ page listing all the book publication details. Scroll down a little and click the ‘View this book online’ link:

Note – the ‘Reading Lists @ Liverpool’ link shown in DISCOVER refers to a platform currently not used by most online programmes, at this time, please consult your reading lists shown in online modules (for students with our partner, Laureate also see your ‘Booklist‘ in the Centre for Student Success).

If you have any difficulties please contact your Librarian: http://libguides.liverpool.ac.uk/onlineprogrammes/contacts

 


E-Books in Laureate Platforms (students with our partner, Laureate Education)

Student with our partner, Laureate will be required to familiarise themselves with Laureate book locations/ sources for ‘compulsory module textbooks’:

  • The Bookslist in Laureate’s Centre for Student Success displays ‘compulsory’ module textbooks (listed for your programme), these are sourced from a range of non-UoL Library locations such as Laureate’s Vital Source E-Book platform, Laureate’s ‘Online Bookstore‘ or other sources such as Amazon:
  • You can also browse compulsory module texts within the Vital Source or Bookstore platforms, see links and support for these platforms in the Centre for Student Success:
  • You will need to register on Laureate’s Vital Source and Bookstore platforms to access these texts:
  • You will also need to install the Vital Source Bookshelf to download Vital Source E-Books, note – these are DRM/ restricted E-Books with expiry limits and other limitations.
  • Laureate provide direct support for Vital Source and the Bookstore. For further help, see Laureate’s Technical Support. Note, the University Library is unable to offer support for the use of Laureate’s Vital Source or Bookstore platforms.

Library for Online Programmes Newsletter for Staff and Students Spring 2018

Please see the latest newsletter for the Library for Online Programmes (for online students and staff): Library for Online Programmes Newletter for Staff and Students Spring 2018


Library Easter Opening 2018

The University closes oncampus during the Easter period from 30/03/18 and reopens 03/04/18, calls or emails issued direct to the online librarian will be responded as soon as possible on services re-opening, our 24/7 service for general Library enquiries will be available and we provide 24/7 IT support via telephone and email for login issues or technical support.


Google Scholar issues and workaround

Google Scholar is an external search engine which is not managed at UoL. The Library is unable to guarantee the functionality of external search engines such as Scholar. The Library recommends use of our licensed search platforms such as DISCOVER and other licensed databases/collections as the primary option for access to E-Resources.

Scholar may experience heavy load/usage, if this happens you may experience difficulties connecting to Scholar or see ‘captcha’ boxes when using Scholar. If you are having these kind of difficulties using Scholar, see the advice below –

Option 1 – use the link to Scholar shown in the Library’s A-Z list of databases or go direct to this link, this will show an “Is it @ Liverpool” link, however most secure/commercial links shown in results will not be authenticated via the Library.

Option 2 – you can simply visit http://scholar.google.com (the normal/public URL for Scholar) and set up “Is it @ Liverpool” links manually by configuring your profile in Scholar.

Note – to save the following options between browsing sessions, log into a Google account to save your preferences.

Open a new browser and visit Scholar at: http://scholar.google.com

You will need to configure Scholar to use UoL links, click the three horizontal lines in the top left corner of Scholar:

Select Settings, you will be presented with the following screen, then click Library links in the left menu. Type ‘University of Liverpool’ in the box shown, press the search icon, then ensure ‘University of Liverpool – is it @ Liverpool?’ is checked/ticked and click ‘Save’:


If you logged in with a Google account your preferences will be saved so you don’t have to do this next time you go to scholar.google.com

Note – when you search Scholar via the search box shown on the Library for Online Programmes homepage you are able to follow links by clicking the title of results, however, when you use the above option to access Scholar you will typically need to click ‘Is it @ Liverpool’ links shown to the right side of results to access licensed/commercial content:

Note the Library recommends use of licensed databases such as DISCOVER provided via the Library for Online Programmes homepage http://libguides.liverpool.ac.uk/onlineprogrammes

Please contact your Librarian if you have further questions.


Library system issues and workarounds (ScienceDirect and Cite them Right)

We are currently experiencing issues with linking in Discover to articles on the ScienceDirect platform. Our supplier is investigating the issue. Articles from ScienceDirect may be accessed by going directly to the ScienceDirect platform and searching by article title .

Cite them Right (online referencing guidance) is currently experiencing technical problems, you can also access the Harvard (Cite them Right) guideline in PDF format on the Referencing page in the Library for Online Programmes.

 


Library for Online Programmes Newsletter Winter 2017/18

Please see the latest Library staff/ student newsletter for Online Programmes:
Library Staff and Student Newsletter for Online Programmes Winter 2017-18


SAGE Methodology E-Books problem and workaround 21-12-17

If you have problems opening a SAGE Methodology e-book when off-campus, e.g. from DISCOVER or the Library Catalogue, you may see an error when accessing full-text content “Looks like you do not have access to this content”.

The issue has been reported and we are hoping for a resolution shortly.

To access your required SAGE e-book, install our “Citrix” software, this is a “VPN” type application which allows you to access our resources as if you were on-campus.

You will need to follow the instructions shown at https://www.liverpool.ac.uk/csd/apps-anywhere/getting-started/citrix-for-windows/ 

Note, when accessing CItrix you will need to supply the ‘server address’ when prompted as “storefront.liv.ac.uk”, when logging into Citrix you will need to use your UoL (MWS) login (your login used to access the Library) in the following format:

livad\yourusername
********

When you are running Citrix, open a Web browser such as Internet Explorer from within the Citrix interface, you can then browse to the SAGE’s public/commercial URL: http://methods.sagepub.com then search for your book title (you should search using the exact book title, note the exact edition and author details when selecting the book in the results shown).

As an alternative to searching for the book title, you can visit the book using the normal method from DISCOVER on SAGE, e.g. http://methods.sagepub.com.liverpool.idm.oclc.org/book/sage-hdbk-quantitative-methods-in-psychology/n1.xml then remove the section of the URL shown as “.liverpool.idm.oclc.org” (note – this includes the preceding full stop as shown), the resulting URL can be visited directly from Citrix, e.g. http://methods.sagepub.com/book/sage-hdbk-quantitative-methods-in-psychology/n1.xml

For further advice on accessing Citrix or help using SAGE e-books please contact the Library or IT Service Desk.


Cite them Right (referencing guide) downtime 20/12/17, 7-9am

Cite Them Right Online will be undergoing scheduled maintenance on Weds 20th Dec 7am -9am GMT. The service will be unavailable during this period.

However, you can find alternative PDF guides and tutorials available on the Library for Online Programmes referencing page.


University of Liverpool/ Library Christmas Closure 2017

Full on-campus services, including Library and IT Service Desk support will be unavailable from 23/12/17 until Monday 01/01/18 and will resume on Tuesday 02/01/18.

The Library’s 24/7 online enquiry service will be available at all times during the Christmas period, see this link for email and online chat: http://libanswers.liverpool.ac.uk/

The IT Service Desk 24/7 support line is also available at all times during the Christmas period: UK 0151, Int +44 151 [7944567]. Emails to servicedesk@liv.ac.uk or Web form messages will be responded by our 24/7 support service.

Any emails, Skype messages, answer phone calls etc. sent directly to the Librarian for online programmes will be responded on the next working day.

These contact options are also shown on the Contacts page of the Library for Online Programmes.


IEEE (Electrical Engineering) Database Problems and Workaround 30/11/17

The IEEE database http://ieeexplore.ieee.org.liverpool.idm.oclc.org/ is currently experiencing difficulties when accessed offcampus (using our Library login server).

The issue has been reported.

A workaround is to install the UoL Citrix application https://www.liverpool.ac.uk/csd/apps-anywhere/getting-started/citrix-for-windows/ then run a Web browser such as Internet Explorer from Citrix, this provides a connection to access UoL Web content and databases as if you were on-campus.

You can open a Web browser from Citrix to access IEEE at its normal commercial URL http://ieeexplore.ieee.org and search for your required article by title/author etc.

Please contact our IT Service Desk if you have further difficulties using Citrix, and for any IEEE issues please contact the Library as usual.

We apologise for any inconvenience.


Academic video - new resources

The University Library provides a range of academic video, recorded lecturers and other visual resources, including our new academic video collection, Kanopy, providing documentaries on a range of subjects:

See the ‘Media/ Academic Videos‘ tab in the Library for Online Programmes for all media/ video sources:


Library full text links not working (in DISCOVER) 19-10-17

The Library is currently experiencing a problem using the DISCOVER search platform.

You may see an error “An unexpected error has occurred” when visiting “Get Full Text” links in DISCOVER or EBSCO.

Most individual collections when accessed directly are unaffected, or when searched using Google Scholar from Library pages.

Please use an alternative option to access your required resource, options include:

E-Books

For books, you can use the Library Catalogue, you can see a Catalogue search by book title or keyword on the E-Books page in the Library for Online Programmes:

You can also search individual E-Book collections directly, you can see a list of individual E-Book collections licensed by the Library toward the bottom of the E-Books page.

Articles

You can use Google Scholar to search for articles by keyword, title, author etc. you can see a Scholar search box a little way down the homepage of the Library for Online Programmes. When using Scholar, follow the title of the search result or external link in the right menu alongside the result:

If you know the E-Journal article’s DOI number you can use the tool “Go to an article by DOI” on the E-Journals page.

You can also search individual E-Journal collections, you can see these listed on the homepage of the Library for Online Programmes or see the A-Z of databases, also see other pages such as subject pages for law, management, health etc. these will list major databases for your subject.

We apologise for inconvenience caused, the issue has been reported to EBSCO, this problem appears to be present worldwide.

Please contact your librarian for further assistance.

 

 

 


Library for Online Programmes Update

Please see the latest Library Update for Online Programmes September 2017.


New Referencing Support site

The Library’s Referencing Guide has been updated to improve access support resources, such as our online referencing textbook, Cite them Right, the site also now provides access to our new online skills development platform, Skills for Study. These platforms provide advice for referencing and detailed guidance on the referencing style required on your programme.

You can see all referencing PDF guides under the Referencing tab of the Library for Online Programmes with additional videos and support materials linked on the Library’s Referencing Guide. If a PDF you require is not shown on the Library’s Referencing Guide, please check the Referencing tab on the Library for Online Programmes.

Online staff are advised to use permalinks to Library guides when linking in online modules or Web pages, a list of all permalinks is shown on the Library for Online Programmes staff page.


Support on Monday 28th August (Bank Holiday)

The University campus is closed Monday 28th August, normal IT Service Desk and Library services resume on Tuesday 29th August, emails, voicemail, Skype messages etc. will be responded on 29th August. For enquiries regarding immediate attention, including login problems, please see our 24/7 IT support telephone line 0151 INT:+44 151 [79 44567] and 24/7 Library (Ask Us) chat/enquiry service, these options are also shown on the Contacts page of the Library for Online Programmes.


New E-Resources: Statista and Very Short Introductions

You can now access the following new e-resources –

Statista is an online statistics, market research and business intelligence portal. It provides access to data from market and opinion research institutions, as well as from business organizations and government institutions. The platform consists over 1,500,000 statistics on over 80,000 topics from more than 18,000 sources. Apart from Statistics, Statista also provides data on market forecasts, white paper studies, dossiers, industry reports, digital market outlooks and consumer market outlooks.

You can see a link to Statista from the Management/ Data page of the Library for Online Programmes, the Library A-Z of databases, Library Catalogue, DISCOVER and subject Library Guides.

Very Short Introductions is a book series published by the Oxford University Press (OUP). Books in the series offer concise introductions to particular subjects. There are over 510 titles in the series.

You can see a link to Very Short Introductions from the E-Books page of the Library for Online Programmes, the Library A-Z of databases, Library Catalogue, DISCOVER and subject Library Guides.

 


DOWNTIME : RefWorks, MyiLibrary, Proquest databases

RefWorks is currently experiencing unplanned downtime for UK-based universities. Other products from Proquest may also be affected. These include MyiLibrary ebooks and Proquest databases such as Hospital Premium Collection, Index to Theses and Literature Online

The platform vendor is working to resolve the issue as soon as possible. Apologies for the inconvenience caused. We will update you as soon as we receive more information from Proquest.

For articles, you can try to search for your required article using Web of Science or SCOPUS, click the “Is it @ Liverpool” link, you may see an alternative access option, alternatively you can try to obtain the item via Scholar, see the homepage of the Library for Online Programmes for these databases http://libguides.liverpool.ac.uk/onlineprogrammes


Web of Science Problems June 2017

The Web of Science citation database is experiencing technical difficulties, you may see an error when following an “Is it @ Liverpool” link, for a similar citation database, see SCOPUS.
You can access SCOPUS from the homepage of the University Library or from the Library for Online Programmes http://libguides.liverpool.ac.uk/onlineprogrammes

For further difficulties please contact your Librarian.


May Day Bank Holiday Closing 01/05/17

The University campus is closed Monday 1st May, normal IT Service Desk and Library services resume on Tuesday 2nd May, emails, voicemail, Skype messages etc. will be responded on 2nd May. For enquiries regarding immediate attention, including login problems, please see our 24/7 IT support telephone line 0151 INT:+44 151 [79 44567] and 24/7 Library (Ask Us) chat/enquiry service, these options are also shown on the Contacts page of the Library for Online Programmes.


Library - Easter Opening

The campus at Liverpool will be closed during the Easter period from 14/04/17 and will re-open 17/04/17, emails during this time will be responded the next working day.

24/7 services will be available as usual including the 24/7 IT support telephone line and 24/7 Library enquiry service/ chat, for more details please see http://libguides.liv.ac.uk/onlineprogrammes/contacts


Library Web Pages update 06/04/17

Library Web pages should now be working normally, if you notice any further problems please contact your Librarian.


Library Web Pages disruption 06-04-17 and potential further disruption in April

There has been unscheduled maintenance of some Library Web pages, impacting the “Library for Online Programmes” and other “Library Guides” found at http://libguides.liverpool.ac.uk 

There is a scheduled maintenance of “Library Guides” (including the “Library for Online Programmes” on 09/04/17, this is not scheduled to result in downtime. However, these pages are experiencing unscheduled maintenance today.

The homepage of the University Library at http://liverpool.ac.uk/library is working normally, This site can be used to search for electronic (and print) resources. See the “Databases” link to access any individual database/collection, see the DISCOVER search to search all licensed e-journals and e-books (this will also display print resources held in the physical Libraries).

We are seeking to resolve the problem with Library Guides as soon as possible with the system provider.

To contact the Librarian for Online Programmes for support please see the following contact options:
email: olib@liv.ac.uk
Telephone: +44 0151 79 44345
Skype: ohecampus / UoL Library for Online Programmes
24/7 IT Service Desk: +44 0151 795 44567


Important Changes for VPN users

The Computing Services Department (CSD) has asked the Library to inform you of changes for use of our VPN software.

The following advice is primarily for individuals who need an alternative method of accessing Library databases offcampus/overseas, or who may rely on VPN style options due to problems connecting to our systems in their region.

The VPN Client (Global Connect), is not recommended for offcampus/ overseas access for downloading journals, this is because the software is designed to access our local network, rather than third party resources, including DISCOVER and subscribed databases.

The Computer Services Department is now recommending use of our Citrix Receiver application for this purpose https://www.liverpool.ac.uk/csd/apps-anywhere/getting-started/citrix-for-windows/ (also see Macintosh version in the left menu).

If you regularly experience difficulties connecting to Library resources and rely on VPN style options, you can see further options on the Contacts page in the Library for Online Programmes (scroll down a little to the Network Problems section).

 


TELL US ABOUT YOUR DIGITAL EXPERIENCE AT UoL

The University of Liverpool and JISC are conducting a survey about how students use technology to support their learning. As a result, we would appreciate it if you could complete a very quick survey. We will use the results from the survey to improve your digital learning experience.

Further details

The survey will ask you about your course, but the questions will not identify you personally and we will not ask for your contact details. Your answers will be shared with JISC as part of a wider national study into the student digital experience.

If you would like to find out more information about the survey, please contact Emma Thompson, Education Lead, University of Liverpool Library ejt@liverpool.ac.uk.


Library Access Issues for United Arab Emirates users

If you are located in UAE (United Arab Emirates) you may currently be unable to open e-resources in DISCOVER (or other EBSCO databases/collections).

To access E-Journal articles you may need to use an alternative major platform to search across all our articles such as:

SCOPUS
Web of Science
Google Scholar
(also see other major/multi-source platforms in the table of links, e.g. MEDLINE for health, Westlaw for Law).

If you are trying to access E-Books, you may need to use the Library Catalogue.

You can see the above links (including a Scholar search box) shown on the homepage of the Library for Online Programmes 

You may also be able to overcome these issues by accessing the Library using the Opera Web browser.

Alternatively, you could try to use a VPN type option to access Library resources if local regulations allow this. You should ensure you comply with local regulations when using VPN options.

Please contact the Librarian for Online Programmes if you experience ongoing difficulties.


Using bookmarked links to the Library

If you bookmarked or link to the Library using a link similar to the one below, this may result in an error such as “This site took too long to respond.”:

http://libguides.liv.ac.uk.liverpool.idm.oclc.org/onlineprogrammes

Unfortunately bookmarking library platforms after logging in can result in a dynamic link which can change over time.

To access the Library for Online Programmes, you should log in using your UoL (MWS) username and password at:

http://libguides.liverpool.ac.uk/onlineprogrammes

If you encounter the above error when following a link to the library, please report the location or ID of the online module containing the link to the Librarian for Online Programmes, Paul Catherall at olib@liverpool.ac.uk or use our Web form: http://libguides.liverpool.ac.uk/onlineprogrammes/item-notify

Note for staff
When editing links to the library in modules or other locations, please use the perma URLs usually shown on the left side of individual Library for Online Programmes pages.
For example, for the homepage of the Library for Online Programmes, use http://s.liv.ac.uk/29 in your link e.g. Library for Online Programmes.
For support linking to library Web pages, guidelines, video or tutorials or linking for readiness modules please contact Paul Catherall, librarian for online programmes at olib@liv.ac.uk or see full contact details on the Contacts area of the site.

 


IEEE Problems Offcampus

IEEE is currently experiencing some issues when access offcampus (using our login/proxy server).

To access IEEE, close all open Web browsers, start a new Web browser session and goto http://ieeexplore.ieee.org/

  1. Click “Institutional Sign In” at the top of the screen.
  2. Click the “Shibboleth” icon (dragon icon) on the right side of the popup screen.
  3. When you see a box “SEARCH BY INSITUTION NAME”, type “University of Liverpool” and click “Search”.
  4. When you see “1 Results Returned in University of Liverpool” click the blue link entitled “University of Liverpool”.
  5. You will be prompted to log in using your UoL/MWS login.
  6. You should be re-directed to the IEEE site, with a University of Liverpool banner across the top of the screen.

If you prefer an alternative way to access IEE, you can also use the following –

* Log into Web Apps using your UoL/MWS login then use a Web browser within Web Apps (e.g. Firefox) then visit http://ieeexplore.ieee.org/

* Or Install and log into a UoL VPN client, then run your normal Web browser and visit http://ieeexplore.ieee.org/

If you have any difficulties please contact the E-Learning Librarian on olib@liv.ac.uk or see other Library contact options http://libguides.liverpool.ac.uk/onlineprogrammes/contacts


Google Scholar problems (when using the Library for Online Programmes)

Google Scholar is an external search engine which is not managed at UoL. The Library is unable to guarantee the functionality of external search engines such as Scholar. The Library recommends use of our licensed search platforms such as DISCOVER and other licensed databases/collections as the primary option for access to E-Resources.

Scholar may experience heavy load/usage, if this happens you may experience difficulties connecting to Scholar or see ‘captcha’ boxes when using Scholar. If you are having these kind of difficulties using Scholar, see the advice below –

Option 1 – use the link to Scholar shown in the Library’s A-Z list of databases or go direct to this link, this will show an “Is it @ Liverpool” link, however if you click the actual search result/title, these will not be authenticated via UoL and will not function unless the article is open access.

Option 2 – you can simply visit http://scholar.google.com (the normal/public URL for Scholar) and set up “Is it @ Liverpool” links manually by configuring your profile in Scholar.

Note – to save the following options between browsing sessions, log into a Google account to save your preferences.

Open a new browser and visit Scholar at: http://scholar.google.com

You will need to configure Scholar to use UoL links, click the three horizontal lines in the top left corner of Scholar:

Select Settings, you will be presented with the following screen, then click Library links in the left menu. Type ‘University of Liverpool’ in the box shown, press the search icon, then ensure ‘University of Liverpool – is it @ Liverpool?’ is checked/ticked and click ‘Save’:


If you logged in with a Google account your preferences will be saved so you don’t have to do this next time you go to scholar.google.com

Note – when you search Scholar via the search box shown on the Library for Online Programmes homepage you are able to follow links by clicking the title of results, however, when you use the above option to access Scholar you will typically need to click ‘Is it @ Liverpool’ links shown to the right side of results to access licensed/commercial content:

Note the Library recommends use of licensed databases such as DISCOVER provided via the Library for Online Programmes homepage http://libguides.liverpool.ac.uk/onlineprogrammes

Please contact your Librarian if you have further questions.


ScienceDirect Issues (UPDATED)

UPDATE 4/1/16

Normal access to ScienceDirect content has been restored.

=============================

ScienceDirect is experiencing technical problems at the moment, you may need to use a workaround to access items in this collection.

Visit ScienceDirect at http://www.sciencedirect.com/

Click “Sign In” in the top right corner of the screen, then click Other Institution (note – for this workaround, you should not use the ScienceDirect credentials login box):

sd1

You will be shown a box “Search for your institution”, type University of Liverpool and click “Login”:

sd2

You will then be prompted to enter your University of Liverpool (MWS) username and password – note for Laureate based programmes, please supply your UoL (MWS) username and password, not your Laureate/LENS login. You should be re-directed to ScienceDirect.

for further details please see http://liveresources.blogspot.co.uk/2017/01/downtime-sciencedirect.html For any difficulties using the above workaround please contact your Librarian.


Christmas Opening 2016-17

The University of Liverpool’s on-campus enquiry services will be reduced from 26/12/16 and resume full service on 03/01/17 due to the Christmas break, however 24/7 Library and IT services will be available as usual.

For any Library related enquiries during this time, please see our 24/7 Library Answers, Online Chat and Enquiry service.

For IT or login help, please see our 24/7 IT support telephone line UK:0151 INT:+44 151 [79 44567] or online IT chat service https://www.liverpool.ac.uk/csd/getting-help/

Any emails, voicemail, Skype messages etc. issued to the Library will be responded on the next working day 03/01/17.


Refworks – important update (when you export a reference from DISCOVER or other databases)

Please note – when you “export” a reference from a database such as DISCOVER or other locations such as Google Scholar to Refworks, you will be directed to the following screen, please choose “legacy Refworks”.

You can also check the box shown on-screen “Don’t ask me this again” to avoid this choice during your browsing session.

Your exported citation should be shown in Refworks as normal. If you have any difficulties, please contact your Liaison Librarian for advice.

refworks


DISCOVER/EBSCO Problems 20/07/16

The DISCOVER/EBSCO search platform appears to be experiencing technical difficulties, if you are experiencing problems such as errors on-screen, you can try other library platforms:

For E-Journal articles –

See the Web of Science, SCOPUS or Scholar platforms, these are all available from Library Web pages.

For online students, also see the Library for Online Programmes homepage http://libguides.liv.ac.uk/onlineprogrammes

For E-Books –

Use the Library Catalogue to search by title, author name etc. at http://library.liv.ac.uk

For online students, also see a link to the Library Catalogue on the Library for Online Programmes homepage, also see a Library Catalogue search box on the E-Books page http://libguides.liverpool.ac.uk/onlineprogrammes/ebooks

We apologise for any inconvenience.


Industrial action impact on on-campus Library enquiry services 24th June

The University of Liverpool’s on-campus enquiry services may be impacted 24th June 2016 due to industrial action, however all 24/7 Library and IT services will be available as usual.

For any Library related enquiries during this time, please see our 24/7 Library Answers and Online Chat/enquiry service http://libguides.liv.ac.uk/onlineprogrammes/LibAnswers

For IT or login help, please see usual options such as our 24/7 IT support telephone line UK:0151 INT:+44 151 [79 44567] or online IT chat service https://www.liverpool.ac.uk/csd/getting-help/

Any emails, voicemail, Skype messages etc. issued to the Library will be responded on the next working day 25/06/16.


Library services restored 20/06/16

The online Library appears to be working as normal, if you encounter further problems please contact your Librarian with a description of the problem, we apologise for any inconvenience.


Library Problems - 19/06/16

Unfortunately our Library login platform appears to be experiencing technical problems, this is being reported and we hope functionality will be restored shortly, most databases such as DISCOVER, individual collections and other online library facilities may be affected at the present time. We apologise for any inconvenience.


University of Liverpool - Bank Holiday Closure 30/05/16

The University of Liverpool will be closed Monday 30/05/16, however our 24/7 IT support line will be available at all times and on all closed days: UK:0151 INT:+44 151 [79 44567]

You can also use the Ask Us service shown in the left menu of the Library for Online Programmes. You can see suggested answers to common problems, or use the search box to search for further answers, also see instructions on using Ask Us and the out of hours enquiry service http://libguides.liv.ac.uk/onlineprogrammes/LibAnswers


Industrial action impact on on-campus Library enquiry services 25-26th May

The University of Liverpool’s on-campus enquiry services may be impacted between 25-26th May 2016 due to industrial action, however all 24/7 Library and IT services will be available as usual.

For any Library related enquiries during this time, please see our 24/7 Library Answers and Online Chat/enquiry service http://libguides.liv.ac.uk/onlineprogrammes/LibAnswers

For IT or login help, please see usual options such as our 24/7 IT support telephone line UK:0151 INT:+44 151 [79 44567] or online IT chat service https://www.liverpool.ac.uk/csd/getting-help/

Any emails, voicemail, Skype messages etc. issued to the Library will be responded on the next working day 27/05/16.

 


Easter opening March 2016

The campus at Liverpool will be closed during the Easter period from 25/03/16 and will re-open 29/03/16, emails during this time will be responded the next working day.

24/7 services will be available as usual including the 24/7 IT support telephone line and 24/7 Library enquiry service/ chat, for more details please see http://libguides.liv.ac.uk/onlineprogrammes/contacts


iLearn Problems 23/02/16

The University’s “iLearn” training platform, including advice on academic integrity and plagiarism is experiencing technical difficulties, the problem has been reported.

Some alternative resources are available on the University Library’s referencing support pages.

If you are a student and have been asked to follow iLearn, or asked to view the academic integrity resources, or are a staff member seeking to provide materials for students, please see the alternative resources below –

Referencing and plagiarism interactive tutorial – http://xerte.liv.ac.uk/play.php?template_id=559

Before trying the tutorial you might like to read the PDF guide on principles of referencing http://libguides.liv.ac.uk/referencing/principles_of_referencing_pdf

also see our PDF guide Plagiarism and how to avoid it http://libguides.liv.ac.uk/referencing/plagiarism_how_to_avoid_it_pdf

For further queries on the above please contact your Librarian using normal contact options.


Logging into the Library for some world regions

Some users in regions such as China, SE Asia/ Malaysia, N/E Africa, Mid East, Zimbabwe, Nigeria and some other regions may experience issues when accessing our network.

If you see a white screen, unusual error messages, a “broken” or misaligned page or unusual behaviour and are located in one of these regions (or are aware of known infrastructure issues for your network/ISP/region) then please see this page for workarounds using VPN options.

Alternatively the Opera Web browser (in Offroad/Turbo mode) may provide a simple solution to overcome difficulties, see the above Opera link for details.

Please contact your Librarian if you have on-going issues accessing our network so they can assist you.


Library Login Problems Update - 08/02/16

The Library’s login platform appears to be working as normal now, you should be able to log in using the Internet Explorer or Safari Web browsers. If you have any further problems please report these to the Librarian using normal contact options.


Library Login Problems 08/02/16

The Library’s login system is experiencing problems using the Internet Explorer and Safari Web browsers (08/02/16) this is impacting subscribed sources (e-journals, e-books, databases).

Please use an alternative Web browser for the time being – browsers which seem to be working as normal include Opera, Firefox, Chrome.

The issue has been reported and University departments are working to resolve the issue as soon as possible, an update will be issues shortly, we apologise for any inconvenience.

 


Notice for students and online staff for Harvard Referencing

Library Harvard Guidance

For several years, the University Library has advocated the Pears & Shields textbook, ‘Cite them Right’ to support referencing for styles such as APA and OSCOLA. Access has been available via print and an online interactive version of the textbook (subscribed by the Library and available from our referencing support pages). The textbook provides advice on many referencing styles.

Whilst we have provided the local “Harvard (Liverpool)” style for Harvard referencing, the Library is now offering greater support for students and programmes using the “Harvard (Cite them Right)” style outlined in the Cite them Right textbook.

Unlike “Harvard (Liverpool)”, the “Harvard (Cite them Right)” style is internationally recognised and provides a more standard approach for Harvard, supporting a wider range of online databases and reference management systems. The two styles are highly similar, with a more concise approach found in “Harvard (Cite them Right)”.

After consultation with online staff and stakeholders it has been agreed to encourage use of Cite them Right in the future for online programmes, however “Harvard (Liverpool)” will remain online for current students at the present time. Online students should read the advice below.

Advice for Online Students

Online students can see both the above styles on the referencing support page at: http://libguides.liv.ac.uk/onlineprogrammes/referencing including a concise PDF guide for “Harvard (Cite them Right)” and access to the online Cite them Right interactive textbook.

  • If you have begun using “Harvard (Liverpool)” for a substantive academic work such as your dissertation or thesis then you may need to continue use of that style, if you do intend to change to “Harvard (Cite them Right)” during a substantive academic work, then you are advised to consult with your Librarian or tutor using the normal contact options.
  • If your tutor raises your use of “Harvard (Cite them Right)” with you, please refer them to this news update or feel free to ask your Librarian to discuss with the staff member https://onlineprogrammeslibnews.liv.ac.uk/category/newsletter/
  • For students with Laureate – Laureate have agreed a flexible approach for the use of “Harvard (Cite them Right)” by students after broad consensus during consultation and discussion at UoL/Laureate committees.

Advice for Online Staff / Programme Developers

Some individual students have already begun using “Harvard (Cite them Right)” as this book has been available in various formats. Also, some students are using the online interactive textbook version provided by the Library for Harvard referencing, so you may already encounter some use of the style amongst students.

  • If your programme area has specific advocacy for “Harvard (Liverpool)” you may like to review any links or coverage of the University referencing pages to provide more generic integration with Library pages (preferably using the permalink to the Library for Online Programmes referencing page http://s.liv.ac.uk/35
  • Please consult with the Librarian for Online Programmes to discuss integration or advocacy issues (p.catherall@liv.ac.uk +44 (0) 151 794 4345 other Librarian contact options are shown at http://libguides.liv.ac.uk/onlineprogrammes/contacts.
  • You can see all Harvard materials and the online interactive Cite them Right textbook at http://libguides.liv.ac.uk/onlineprogrammes/referencing
  • For Laureate based staff – Laureate has decided to adopt a flexible approach in terms of Harvard referencing, given the benefits of the “Harvard (Cite them Right)” style, provision of the online interactive textbook and need for a more recognised Harvard format. Students opting to use the new style should be able to do so if they prefer but should maintain consistency in the style used, e.g. within their dissertation.

Library for Online Programmes Newsletter Winter 2015-16

Please see the latest staff/ student Library newsletter for online programmes: Library Update for Online Programmes Winter 2015-16


New Library Login Platform and possible disruption to services 30/01/16 and 02/02/16

Computing Services Department Possible Network Disruption 30/01/1

Due to planned maintenance by the Computing Services Department, there may be some impact on UoL Web services 30/01/16 such as the University homepage http://liverpool.ac.uk

Library “Libguides” sites, such as the “Library for Online Programmes” will likely be unaffected. Web platforms operated by our partner Laureate will not be impacted.

New Login Platform

On 03/02/16 the Library will be moving to a new login platform used for Web access to commercial databases and e-resources, this is because the old “EZProxy” server is reaching the end of its lifetime and we are required to upgrade the service.The new login platform will operate in a very similar manner to the old EZProxy service.You may notice the text “ezproxy.liv.ac.uk” shown in many URLs is eventually replaced with “liverpool.idm.oclc.org” when you are directed toward databases etc.

Our Discovery (bibliographic) team have been working to address any disruption regarding the new service, however it is possible students or staff may encounter issues when accessing some commercial databases. Please report any unusual access problems to your Librarian using usual contact options.

Potential issues using DISCOVER 03/02/16

If you have problems using DISCOVER on 03/02/16 please use Google Scholar for e-journal articles (See search box/ link to Scholar on the Library for Online Programmes homepage) and the Library Catalogue for E-Books http:library.liv.ac.uk

Following links in your Reading Lists

Any existing links, such as links to e-journal articles or e-books in reading lists using the older “ezproxy.liv.ac.uk” service should forward to your required e-resource.

Logging into the Library after 03/02/16

When you follow links to subscribed databases you be required to log in using your UoL/MWS username and password.

When you log into Library e-resources will be challenged to enter your UoL/MWS username and password in a login screen:

If you use the “Library for Online Programmes” (http://libguides.liv.ac.uk/onlineprogrammes) you will notice a slightly different login box (shown in the left menu). To log in simply click the “Log into E-Resources” button:

You will be re-directed back to the Library for Online Programmes:

If you are a staff member and have any questions regarding the new login platform, please contact your Librarian via your usual contact options.


ProQuest (including Refworks and Ebrary E-Books) maintenance 17th January 2016

From 3am to 11am on January 17th 2016, ProQuest will be upgrading its systems infrastructure to improve performance, security, and overall reliability of the ProQuest databases.

During this time, access to the ProQuest resources listed below will not be available:

Early English Books Online (EEBO)
ebrary eBooks
House of Commons Parliamentary Papers
John Johnson Collection
Literature Online (all modules; see below*)
Periodicals Archive Online
ProQuest Dissertations & Theses: UK & Ireland
ProQuest Dissertations & Theses Global
ProQuest Hospital Collection
British Periodicals Collection
ProQuest Historical Newspapers: The Baltimore Afro-American
ProQuest Historical Newspapers: The Guardian and The Observer
ProQuest Historical Newspapers: The Irish Times and The Weekly Irish Times
ProQuest Historical Newspapers: New York Amsterdam News
ProQuest Historical Newspapers: The New York Times with Index
ProQuest Historical Newspapers: Times of India
RefWorks
Vogue Archive

On accessing any of the resources, you will be re-directed to a webpage explaining the scheduled maintenance.

ProQuest thank you for your patience, and apologize for any inconvenience caused.


Christmas Vacation 2015/16

  • Limited Library Enquiry services are available from 23/12/15. Full enquiry services resume 05/01/16.
  • During the vacation period enquiries by email (or Web form) will be responded when full enquiry services re-open.

The following enquiry services are available during the vacation period –

  • Our 24/7 IT telephone support line is available on all closed days at all times.
  • You can also obtain answers to library questions using our Ask Us portal.
  • You can use the library 24/7 online chat (see Ask Us) on all closed days at all times.
  • For further details, see the Contacts area of the Library site.

General UoL network issues 08-12-15

The Web site and other network services (email, Web applications, Library) of the University is currently experiencing difficulties due to network issues impacting the JANET educational network. JANET engineers are working to restore and stabilise their service as quickly as possible.

These issues should not impact Web services of third party/ partner providers such as Laureate because these organisations use a different network.

If you are unable to view UoL Library e-resources or Library Web pages as normal during this time, you can try to access e-journal articles using Scholar, you may need to install our VPN client http://liv.ac.uk/csd/vpn this involves installing the client, then logging into the client using your UoL/MWS login details, then use your normal Web browser to access Scholar at http://scholar.google.com

For e-books you can try to follow a direct link provided in your reading list, or for general searching you can use our VPN client, then search the following suggested e-book providers: http://link.springer.com – SpringerLink (All Subjects). http://ebooks.cambridge.org – Cambridge Books. http://www.palgraveconnect.com – Palgrave (All Subjects)

If you have difficulties accessing any specific e-resources, e-books etc. please contact your Librarian using regular contact options – including a full description of the e-resources (article citation, e-book publication details etc.), online students can email


DISCOVER search problems

If you persistently see an error when searching DISCOVER such as

=============================

Application Level Exception
To continue with the session, go back to the previous page.

=============================

…then you may need to try an alternative multi-platform search to obtain your required e-book or e-journal article.

For e-books you can search using the Library Catalogue http://library.liv.ac.uk you can see links and search boxes to the Catalogue from the University Library homepage or the Library for Online Programmes (e-books page).

For e-journal articles you can use any other multi-source platform such as Web of Science, SCOPUS or Google Scholar you can see links and search boxes for these options on the University Library homepage (Key databases icon) or from the Library for Online Programmes (homepage or e-journals page).

 Note, other non e-book/ e-journals sources such as theses, standards/ISOs, legal resources etc. will still mainly need to be accessed using individual platforms as usual from Library Web pages/ database listings.

Please contact your Librarian if you still have problems after using the above options.

 

 


Logging into Library Web pages - Resolution Update

Library Web pages accessed via our login system (EZProxy) should now work as usual.

Online students should be able to log into the Library for Online Programmes using the login box (in the left menu) as usual.

If you encounter problems accessing Library Web pages and see “connection refused by libguides.liv.ac.uk” or similar, please contact your Librarian.


Logging into E-Resources - Important advice 20/10/15

The log in box provided for the Library for Online Programmes web site is experiencing difficulties, to access e-resources, just click on database links and use search boxes, such as DISCOVER as normal within the site (http://libguides.liv.ac.uk/onlineprogrammes).

When you use search boxes or follow database links in this way you should see an “EZProxy” screen prompting you to log in with your UoL/MWS username and password. For any problems please contact your Librarian.


DISCOVER accessing your profile / Accessing the Library for Online Programmes

With some recent changes to the University of Liverpool Library’s homepage you may notice some links are slightly different.

Accessing the Library for Online Programmes

To access the Library for Online Programmes support pages (http://libguides.liv.ac.uk/onlineprogrammes) from the University Library Web site (http://liv.ac.uk/library) follow the “Library Guides” link in the lower right part of the screen, then see the link to the “Library for Online Programmes”:

library pages

DISCOVER accessing your profile

At the moment, the “Sign in” link is not appearing in DISCOVER to access or create a new EBSCO/ DISCOVER profile (to bookmark items, store personal preferences etc.). Please note, the “My Library Record” link is not a link to the DISCOVER profile, but a link to a library borrowing account (to see physical items being loaned from the physical campus Libraries). However, you can still access/ create a DISCOVER profile by clicking the “My folder” link. If you have any problems, please contact your Librarian.

EDS

 

 

 


DISCOVER – new User Interface

The Library is currently implementing a new DISCOVER user interface, providing a slightly simpler interface, all the previous search options will be retained (such as search filters in the left menu). When you see search results you will be able to access full text items using a new icon shown directly under results ‘Get Full text’. This icon will open the e-resource (article, e-book) directly without the need for an intermediary page (such as the “Is it @ Liverpool” linking system). When you follow a ‘Get Full Text’ icon for an e-journal article which is subscribed from many providers, you will be directed automatically to the first instance.

You can preview the new interface which is being trialled on the main University Library Web site, please let your Librarian know if you have any comments http://liv.ac.uk/library

discover1

We expect to implement the new interface within the Library for Online Programmes shortly. Other subscribed Library platforms such as SCOPUS, Web of Science etc. will retain use of the previous ‘Is it @ liverpool’ linking system. You will also still be able to access e-journal articles using that approach by accessing platforms such as Web of Science or by using the ‘Go to an article’ tool shown on Library Web pages.


University of Liverpool - Bank Holiday Closure 31/08/15

The University of Liverpool will be closed Monday 31/08/15, however our 24/7 IT support line will be available at all times and on all closed days: UK:0151 INT:+44 151 [79 44567]

You can also use the Ask Us service shown in the left menu of the Library for Online Programmes. You can see suggested answers to common problems, or use the search box to search for further answers, also see instructions on using Ask Us and the out of hours enquiry service http://libguides.liv.ac.uk/onlineprogrammes/LibAnswers


Refworks update - adding a style to your favourites list

Due to a recent system chance to Refworks, the Harvard (Liverpool) style will require adding back to your Favourites list. For a guide on how to do this, please see our guide Adding Harvard (liverpool) to your Refworks favourites list.

For a general guide on adding output styles to the favourites area please see this guide: Adding an Output Style to your Favourites (styles) list in Refworks


Library Videos Update

You can see updated video on using the Library, using specialist databases for your subject area, using resources such as theses and dissertations, how to obtain technical support and other coverage by following the “Video and Tutorials” link in the left menu of the Library for Online Programmes http://libguides.liv.ac.uk/onlineprogrammes

Accessible versions are also available in PowerPoint format with captions under the Guides tab in the library for online programmes.


Database Issues - Wiley and Dawsonera e-book problems

The Wiley database now appears to be working as normal offcampus, you should not need to use VPN or other workarounds to access Wiley content off-campus, if you experience any further issues using Wiley content please let us know by contacting your Librarian.

However, the Dawsonera e-book platform is experiencing problems this morning (16/07/15), options for accessing a required e-book can include the following:

  • Search for the e-book by title using DISCOVER or the Library Catalogue (see our normal e-book search options), it is possible the book may be available via another e-book provider, if several search results are shown for your required e-book, try to access one of these alternatives, note – some alternative versions may be later or earlier editions.
  • If you are searching for a specific chapter, this may be published individually as an e-journal article, you can try usual options to search via journal sources for the chapter title, including DISCOVER, Web of Science, SCOPUS, Google Scholar or a Google Document Search, these options are all visible from your library homepage or see the A-Z of database titles or other Library search pages.
  • Your required e-book may be available in limited format via Google Books http://books.google.com
  • For individual support accessing e-books using the above suggestions please contact your Librarian.

Wiley Database workaround

We continue to experience problems with the Wiley database, access to PDF downloads is available oncampus but not when accessing via our remote login system ‘EZProxy’, the issue has been reported and the Library and Wiley are working on a solution.

A workaround at the present time is to access Wiley via our VPN client, this involves installing the client, then running the client and visiting the Wiley resource as normal in your normal Web browser (you should not need to log into the Library and you should see ‘Logged in oncampus’ in the status area). For further guidance on using the client please see http://libguides.liv.ac.uk/onlineprogrammes/login


Wiley database problems and possible solutions

We are currently experiencing problems accessing PDF links with the Wiley database, e-journal articles in this database may return a ‘303’ or ‘forbidden’ error. The problem has been reported and is affecting Wiley customers internationally. We apologise for any inconvenience. If you are having problems accessing Wiley content you can try the following options:

  • When viewing an article in the Wiley database, you may also be able to access the article in HTML format if the HTML option is shown within the search result in Wiley. To access the HTML option you may need to perform a new search directly from the individual Wiley collection, you can see a link to Wiley from the UoL Library Web site (electronic Library, A-Z of databases), or if you are an online student see the e-journals area in the Library for Online Programmes, then see links/ search options on the page to search Wiley.
  • Use the “Is it @ Liverpool” tool by supplying the citation details (journal name, issue, start page, year), you will see a popup window listing all “Full text access” options, your required item may be provided by another database. You can see the “Is it @ Liverpool” tool on the e-journals page in the Library for Online Programmes http://libguides.liv.ac.uk/onlineprogrammes/ejournals
  • Search for the article by title in Scholar (you can optionally include the last name of the author if too many results are shown, and optionally enclose the title in double quotation marks to limit the search to this precise series of words). You can see a large Scholar search box on the homepage of the Library for Online Programmes http://libguides.liv.ac.uk/onlineprogrammes  Note – you should log into the Library for Online Programmes to ensure you can access content in secure/ commercial databases. When you see results in Scholar you may be able to access third party sources or pre-print versions of the required article, you can also usually see additional “Is it @ Liverpool” links to see options via UoL.
  • If none of the above options allow you to access an alternative version of the document you can also try the Google document search shown within the “Key Databases” search box shown mid-page on the Library for Online Programmes homepage http://libguides.liv.ac.uk/onlineprogrammes You should select ‘Search ALL Google document options” using the pull-down menu before searching, this tool can allow you to locate an article via third party Web sites.

If you continue to have problems accessing a specific Wiley article you can also contact the Librarian for online programmes for additional advice http://libguides.liv.ac.uk/onlineprogrammes/contacts

 


Bank Holiday University Closure Monday 25th May 2015

The University of Liverpool will be closed Monday 25/05/15, however our 24/7 IT support line will be available at all times and on all closed days: UK:0151 INT:+44 151 [79 44567]

You can also use the Ask Us service shown in the left menu of the Library for Online Programmes. You can see suggested answers to common problems, or use the search box to search for further answers, also see instructions on using Ask Us and the out of hours enquiry service http://libguides.liv.ac.uk/onlineprogrammes/LibAnswers


Bank Holiday University Closure Monday 4th May 2015

The University of Liverpool will be closed Monday 04/05/15, however our 24/7 IT support line will be available at all times and on all closed days: UK:0151 INT:+44 151 [79 44567]

You can also use the Ask Us service shown in the left menu of the Library for Online Programmes. You can see suggested answers to common problems, or use the search box to search for further answers, also see instructions on using Ask Us and the out of hours enquiry service http://libguides.liv.ac.uk/onlineprogrammes/LibAnswers


Staff/ Student Online Programmes Library Newsletter

Please see the latest Library for Online Programmes newsletter: Library Update for Online Programmes April 2015


Library for Online Programmes – Web Site Redesign April 2015

The Library for Online Programmes site has been redesigned, you can still access the Library at the same URL: http://libguides.liv.ac.uk/onlineprogrammes

For details please see the following guideline: Library for Online Programmes redesign April 2015


Possible Disruption to Library Services 22/04/15

Please be advised the Library for Online Programmes Web site http://libguides.liv.ac.uk/onlineprogrammes may experience disruption Wednesday 22/04/15, this is due to a systems upgrade to the site, online databases will be unaffected. If you are unable to either access Library Web pages or log into the Library for Online Programmes at this time, then you can access the same e-resources, e-journal articles, e-books and other databases using the Electronic Library (see the University of Liverpool Library Web site http://atoz.ebsco.com.ezproxy.liv.ac.uk/Customization/Tab/11404?tabId=8817) Note, the search tools provided on this page may show print/ hardcopy results.


DISCOVER Update

The Discover platform appears to be functioning as normal, if you encounter any further problems please contact your Librarian.

You can also obtain support out of hours using our 24/7 line at any time http://libguides.liv.ac.uk/onlineprogrammes/contacts


DISCOVER search platform down and workarounds

The DISCOVER search platform is having problems today. If you are unable to use Discover please see the following alternative options:

E-Books

Please search for E-Books using the Library Catalogue at http://library.liv.ac.uk (or see a Library Catalogue search box in the E-Books page http://libguides.liv.ac.uk/onlineprogrammes/ebooks you can search the Catalogue by keyword, title or author:

ebooks

E-Journals

You can search for E-Journal articles using major platforms such as SCOPUS , Web of Science or Google Scholar, you can see links to these sources in the E-Resources area of the Library for Online Programmes http://libguides.liv.ac.uk/onlineprogrammes/eresources or use these URLs:

SCOPUS: http://ezproxy.liv.ac.uk/login?url=http://www.webofknowledge.com/
Web of Science: http://ezproxy.liv.ac.uk/login?url=http://www.webofknowledge.com/

For Google Scholar, log into the Library for Online Programmes, then see the large Scholar search box shown a little way down the homepage, alternatively use this link for Scholar: http://scholar.google.co.uk.ezproxy.liv.ac.uk

scholar

You should be able to use “Is it @ Liverpool” icons to access E-Journal articles from major platforms.

If you have further difficulties, please contact your Librarian


Discover "Linked full text" links problem

Please note that “Linked full text” links shown in Discover are currently not working properly, other links should work normally (“PDF” icons, “Is it @ Liverpool”, “View this book online” etc.).

If you are having difficulties accessing an e-journal article in Discover, you may be able to use an alternative “Is it @ Liverpool” link also shown under the search result:

Capture

If an alternative link option is not shown then you may need to look up the article by title in another multi-source platform, such as SCOPUS, Web of Science or Google Scholar.

See the following links or see the table of “E-Journal platform links” shown in the E-Resources page http://libguides.liv.ac.uk/onlineprogrammes/eresources

SCOPUS: http://ezproxy.liv.ac.uk/login?url=http://www.webofknowledge.com/
Web of Science: http://ezproxy.liv.ac.uk/login?url=http://www.webofknowledge.com/

For Google Scholar, log into the Library for Online Programmes, then see the large Scholar search box shown a little way down the homepage, alternatively use this link for Scholar: http://scholar.google.co.uk.ezproxy.liv.ac.uk

If you have further difficulties, please contact your Librarian


Library services during the Easter Break

Please note, full University services will be unavailable during the Easter period 03/04/15 to 06/04/15, the University reopens 07/04/15. During this time emails and Web forms will be responded as soon as possible when the University reopens, you can also contact the 24/7 IT support line as usual on [UK 0151] [International +44 151] 79 44567, this line is available on all closed days at all times.


"Is it @ Liverpool" working

The “Is it @ Liverpool” system used by Discover and other Library platforms should now be working as normal, we apologise for any inconvenience.


"Is it @ Liverpool" problem and workaround Monday 16/03/15

Library databases such as Discover, Scopus, Web of Knowledge and others which use “Is it @ Liverpool” links (including the “Go to an article” tool shown on the Library web site) are currently having problems, if you encounter an e-journal article where access is provided via “Is it @ Liverpool” you may be shown an alternative link such as a direct “PDF” icon or similar link to access the article directly.

If you are still having problems accessing your required item, try to search for the item using Google Scholar accessed via your University of Liverpool Library login http://scholar.google.co.uk.ezproxy.liv.ac.uk/ or use a Scholar link / search box shown on Library pages.

You should search Scholar for the exact article title (if this doesn’t display the item immediately, try the exact bibliographic citation/ journal publication details such as journal name, volume, issue etc.), then follow the search result link to the article title to visit the article (you may then need to locate a PDF or other full text option on the abstract or summary page), if you still have problems please contact your Librarian.


Library login offcampus (EZProxy service) 'at risk', Tuesday 10th March - 09:30 - 10:30

The Library login offcampus (EZProxy service) will be at risk on Tuesday 10th March between 9:30am and 10:30am while an update is applied.

‘At risk’ means that services or websites which rely on EZProxy may not be accessible or may be subject to reduced performance, during the period in which the update is applied.

We apologise for any inconvenience this may cause.


Refworks downtime February 28, 2015

On February 28, 2015, ProQuest will be upgrading its systems infrastructure to improve performance, security, and overall reliability of your products. The window is scheduled to begin at 10 p.m. Eastern Standard Time and will last for five (5) hours. Regional times for this maintenance window are shown below:

• Eastern Standard Time (EST): Saturday, February 28, 2015 at 10:00 p.m. for five (5) hours
• Brasilia Time (BRT): Sunday, March 1, 2015 at 12:00 a.m. for five (5) hours
• Universal Coordinated Time (UTC): Sunday, March 1, 2015 at 03:00 a.m. for five (5) hours
• Central European Time (CET): Sunday, March 1, 2015 at 4:00 a.m. for five (5) hours
• Israel Standard Time (IST): Sunday, March 1, 2015 at 5:00 a.m. for five (5) hours
• China Standard Time (CST): Sunday, March 1, 2015 at 11:00 a.m. for five (5) hours
• Japanese Standard Time (JST): Sunday, March 1, 2015 at 12:00 Noon for five (5) hours
• Australian Eastern Daylight Time (AEDT): Sunday, March 1, 2015 at 2:00 p.m. for five (5) hours

During this time RefWorks will not be available and users will be re-directed to a webpage explaining the scheduled maintenance:

We apologize for any inconvenience this may cause.Please contact RefWorks Technical Support (refworks.support@proquest.com) if you have questions or need assistance.


Updated Library for Online Programmes web site

The Library for Online Programmes web pages will shortly be updated and can be previewed at: http://liverpool.beta.libguides.com/onlineprogrammes

The Library pages will reflect a new design, reducing the number of pages and menus to provide what will hopefully be a more efficient site. The site should be updated in early April 2015.

For further details please see the following flyer: Updated Library Web pages for Online Programmes (PDF).

Please convey any comments using the normal Library contact options.


Cite Them Right: Planned Downtime

Cite Them Right online will be unavailable between 8am and 10am on Wednesday 25th February, due to essential system maintenance by the resource publisher.


Notification from Westlaw UK - Planned system outage notification

Westlaw UK is planning an essential system outage allowing for essential maintenance to be undertaken.

The work is scheduled to begin at 3:30am (GMT) Saturday, 24 January 2015 in an effort to keep any possible disruption to a minimum. The maintenance will take several hours to complete, during which the Westlaw UK service will be unavailable. The full service will be restored as soon as possible.


Online Library - Christmas Holiday 2015

Please note, the University of Liverpool will be closed from 24th December due to the Christmas holiday and will reopen 5th January 2015, full IT and Library support will be unavailable during this time, however you can contact our 24/7 support line at any time for login help and general IT support during this period UK:0151 INT:+44 151 [79 44567]. For urgent Library enquiries you are recommended to contact the 24/7 telephone line.


Discover / "Is it @ Liverpool" working again

The Library’s linking system used for “Is it @liverpool” and some other aspects of our Web pages appears to be working again, we apologise for any inconvenience.


Discover / "Is it @ Liverpool" problems

We are currently experiencing problems with the “Is it @ Liverpool” and some related tools found in Library platforms such as Discover for accessing online articles.

E-Book links shown in Discover and other direct links in Discover (including direct PDF icons/ links) should still work.

If you are having problems accessing an item via “Is it @ Liverpool” you can look up the article title via Google Scholar to obtain a direct link to the item. You can see a Scholar search box on the Library for Online Programmes homepage http://libguides.liv.ac.uk/onlineprogrammes

Note – you will need to log into Scholar via the Library to access secure/ commercial journal sources.

Please monitor the news area/ blog of the Library for Online Programmes for updates on this problem http://libguides.liv.ac.uk/onlineprogrammes


Interactive Resources: Box of Broadcasts, Biblioboard, Henry Stewart Seminars

Box of broadcasts provides archival video from the UK BBC telivison programmes, including a wide range of educational, scientific, health-related, management, humanities and other subject coverage. You can see a link to Box of Broadcasts in the E-Resources > E-Journals > A-Z of databases or see the ‘Subject Highlights‘ area of the Library for Online Programmes Note – users outside the UK will need to use our Web Apps or UoL VPN client to access Box of Broadcasts, see our login help page for advice.

The Henry Stewart Seminars provide a wide range of scholarly and professional online presentations and video on a range of subjects ranging from health, education, management and the humanities. You can see a link to the Henry Stewart Seminars in the E-Resources > E-Journals > A-Z of databases or see the ‘Subject Highlights‘ area of the Library for Online Programmes:

Biblioboard provides archive materials, including textbooks, archival papers, images and commentary arranged by topical themes on a range of subjects ranging from health, education, management and the humanities. You can see a link to Biblioboard in the E-Resources > E-Journals > A-Z of databases or see the ‘Subject Highlights‘ area of the Library for Online Programmes:

For further help or advice on these databases please see the online help provided within these platforms or contact your Librarian.


Dawson e-books working again

Dawson e-books appear to be working as normal, please let us know if you continue to experience problems http://libguides.liv.ac.uk/onlineprogrammes/contacts


Dawson e-books collection is down

Please be aware that Dawson e-books are currently experiencing technical problems, this is an international problems affecting all Dawson customers. You may be able to locate your required book title on an alternative e-book platform by searching for the book title using the Discover search platform at http://libguides.liv.ac.uk/onlineprogrammes or try to locate the item using Google Books http://books.google.com or consult your librarian for further advice: http://libguides.liv.ac.uk/onlineprogrammes/contacts We apologise for any inconvenience and will post news when this is resolved.


BSI Online issues

The BSI standards database is currently experiencing problems, if you have difficulties accessing BSI then you will need to use one of our alternative remote access options:

If you have any difficulties accessing BSI please contact your librarian http://libguides.liv.ac.uk/onlineprogrammes/contacts


ScienceDirect Problems / Workaround

 

ScienceDirect is currently experiencing problems, if you have difficulties opening ScienceDirect PDFs then you will need to use one of our alternative remote access options:

If you have any difficulties accessing ScienceDirect please contact your librarian http://libguides.liv.ac.uk/onlineprogrammes/contacts

 


UoL Library/ IT Helpdesk enquiry services during Bank Holiday 26/05/14

Please note the University will be closed on the bank holiday (26/05), emails sent to IT Helpdesk will be responded the following morning, you can still call the 24/7 support line on UK:0151 INT:+44 151 [79 44567], emails sent to the Librarian will be responded as soon as possible or by the following morning, for urgent Library enquiries during this closed day and for login support please contact the 24/7 support line.


MiILibrary Login Problem

Please be aware the MyILibrary / Cengage e-book collection is experiencing difficulties, you may see the following screen:

If so, click the pull-down “Institutional Access” and select “UK Access Management Federation”, then click “GO”:

Then click the “University of Liverpool” option:

Enter your University (MWS) login:

You will be directed to the e-book, e.g.:

If you have any problems using MyILibrary/ Cengage e-books please contact the Librarian http://libguides.liv.ac.uk/onlineprogrammes/contacts


Withdrawal of EndNote from Apps Anywhere

EndNote will be withdrawn from Apps Anywhere on 1st August 2014 due to an update in the licensing terms.

Note – the Library for Online Programmes recommends use of the Web-based Refworks application for managing your references, automatic import of citatations from Discover and other databases, easy generation of bibliographies from your reference list and integration with your word processor or Web browser, see Refworks step-by-step guide, Refworks video or Log into Refworks (requires you to self-register a personal profile on Refworks).

Under the academic licence, EndNote can only be installed and used on University-owned computers.

EndNote will still be available to via University computers on campus.

To use EndNote on a personal computer/laptop, either purchase the full desktop version or use EndNote Online:

– Purchase the full desktop version at a much reduced
price (£60.00+VAT) from the University supplier, Adept Scientific at http://edustore.adeptscience.co.uk/

– EndNote Online (formerly known as EndNote Web) can be used independently or together with Endnote desktop to synchronise one of your EndNote libraries with the Online version. It should be noted, however, that it is only possible to sync one library. Note – Endnote does not include the ‘Harvard (Liverpool)’ output style, for a referencing manager supporting ‘Harvard (Liverpool)’ please see information regarding Refworks above.

For more information about EndNote visit the Library website at http://libguides.liv.ac.uk/referencing/endnote

For details about EndNote Online, visit http://libguides.liv.ac.uk/referencing/endnoteonline

CSD
Helpdesk
Help.liv.ac.uk
Computing Services Department
14/05/2014


E-Resource Subject Highlights

You can now browse a selection of multimedia E-Resources, including 3D modelling, Clinical trials, Historic Archives and online video seminars by following the “E-Resource Highlights” link in the right menu of the Library for Online Programmes. When you visit this page, choose a required subject discipline using the tabs shown:

 


Oxford Reference - Invitation to live online demonstration 20/05/14

Good afternoon,

As a user of Oxford Reference, you may be interested to know that there will be an online demonstration/training session on the resource next Tuesday 20th May at 15.00 (UK time).

The session is free of charge. It will take about 40-45 minutes and we will look at different search options, features and practical uses of the resource. There will also be an opportunity for you to ask any questions that you may have.

We use WebEx conferencing software and, unless your network has restrictions, you can access the session anywhere – all you need is a computer with an Internet connection and a speaker. You can test that your system will be able to connect to the session by going to www.webex.com/lp/jointest/. If necessary, please speak to your IT administrator to make sure that you will be able to connect when the time comes.

If you would like to attend, please register here and you will receive an invitation containing details of how to log in to the session. Please note that there is a limit of 30 participants, although we will offer further dates if the number of available places is exceeded.

More training resources, including the full schedule of online training sessions and recordings of previous sessions, are available at http://www.oup.com/uk/academic/online/librarians. If you would prefer not to receive further invitations to training sessions on Oxford University Press online resources, please email me at jonathan.wakeford@oup.com.

Regards,

Jonathan

Jonathan Wakeford
Product Trainer
Online Resources & Journals
Oxford University Press

www.oup.com/online | www.oxfordjournals.org

E: jonathan.wakeford@oup.com | Tel: +44 (0) 1865 355054 | Mobile: +44 (0) 7884 655666

Oxford Index lets you search across Oxford’s digital academic content with a single click, and find related content every step of the way. http://oxfordindex.oup.com


Scholar search

You can now find an integrated and simplified Scholar search bar on the Library for Pnline Programmes homepage http://libguides.liv.ac.uk/onlineprogrammes (note you can still access Scholar from the left “Quick Search” feature or the E-Resources area of the site):

You should note that Scholar contains mostly journal article details, you can generally access articles by following the title of search results, in some cases you may need to follow the “Find it @ Liverpool” link or other sources shown to the right side of search results. Not all our journal subscriptions are shown in Scholar, you will still need to use UoL platforms such as Discover for all online journal and e-book subscriptions. Scholar does not include specialist resources such as theses, data, companies/markets sources, legal materials (these are accessible from the E-Resources area of the Library for Online Programmes).


Emerald's new-look website

The Emerald academic journal collection has been upgraded with a new portal, providing a simplified search interface, a subject-based journal selector for e-resources and many other new features, you can access Emerald from the library E-Resources area or go direct to Emerald at: http://www.emeraldinsight.com.ezproxy.liv.ac.uk/

The following journal gateways may be of interest:

Accounting and Finance
Built Environment
Business Ethics and Law
Economics
Education
Electrical & Electronic Engineering
Enterprise and Innovation
Environmental Management/Environment
Health and Social Care
Health Care Management/Healthcare
Human Resource Management
Industry and Public Sector Management
Information and Knowledge Management
International Business
Learning and Development
Library and Information Studies
Management Science/Management Studies
Managing Quality
Marketing
Mechanical & Materials Engineering
Operations and Logistics Management
Organization Studies
Performance Management and Measurement
Regional Management Studies
Sociology and Public Policy
Strategy
Tourism and Hospitality


Nexis UK now available online

Nexis UK provides a combination of news, company, financial, legal regulatory, industry and market research data, aggregating content from over 36,000 business and trade publications, company, country and industry reports, UK and Irish news publications, global newswires and blogs and international and emerging market sources. The range of content enables you to conduct in-depth research on a topic or company, get background information on an issue or individual, or follow industry trends across the globe.

Access Nexis UK via the Library Catalogue:
http://library.liv.ac.uk.ezproxy.liv.ac.uk/record=b3187841~S8


Reminder - Librarian for Online Programmes Enquiry Service (for Staff and Students)

Librarian for online programmes

UoL Library Support for Students, Faculty, Programme Developers

Just a reminder that you can contact the Librarian for Online Programmes for staff or student enquiries or consultations, including:

  • General help using the University of Liverpool online Library services at http://libguides.liv.ac.uk/onlineprogrammes
  • Help obtaining readings, articles, E-Books etc.
  • Referencing, library research support and using journal impact/ citation ratings.
  • Using reference management applications (e.g. Refworks).
  • Help building direct links for assignments or module development.
  • Advice for developers on readings, DRM issues or subscriptions issues.
  • Help using library applications such as Calibre, TOCs and other platforms.
  • Help with legal, market sources, standards, reference sources etc.
  • Technical help using Library systems.
  • Advice for staff on developing/ integrating library induction, dissertation support and other training materials.
  • Support via Skype, Twitter, FaceBook, Webform/ Email, Phone:

See http://libguides.liv.ac.uk/onlineprogrammes/contacts


Easter Period and Library/ IT Helpdesk Services

The University of Liverpool services on campus, including Library and IT Helpdesk will be reduced during the Easter closed period (Friday 18th April and Monday 21st April), email or Web form enquires to the Library on these days will be responded as soon as possible during the period, however for urgent enquiries you can also call our 24/7 support line as usual 24/7 login help: UK:0151 INT:+44 151 [79 44567], enquiries by email or Web form to IT Helpdesk will be responded when the University reopens on Tuesday 22nd April, full services will resume as normal on 22/04.

 


Planned break in service affecting business systems - Wednesday 23rd to Friday 25th April

The University of Liverpool CSD Bulletin

Planned break in service affecting business systems – Wednesday 23rd to Friday 25th April 07:30 – 08:30

Computing Services will be carrying out essential maintenance between 07:30 and 08:30 from Wednesday 23rd April to Friday 25th April 2014 which will affect a number of University systems.

The following services will be unavailable for a short time during this period:

– Self-service Helpdesk portal (help.liv.ac.uk)
– Account activation and password services for use of UoL Web pages (liv.ac.uk/) such as the Library (changing passwords, changing a secret question, mailname and alternate email address, and recovery of forgotten passwords)


Planned break in service affecting the Library website - Wednesday, 16th April

University of Liverpool Computing Services is undertaking major improvements to the University network which will increase speeds across campus and to Janet, the UK’s research and education network.

These improvements include migration to a new firewall and, as part of this process, the current firewall will be upgraded on Wednesday 16th April 2014. This will result in an outage in access to the University’s website, including Library Web pages between 6:00AM and 6:15AM.

Although the outage is expected to last only 15 minutes, Internet connectivity and external access to the website will be at risk between 6:00AM and 7:00AM.


British Standards Online (BSO) Problems & Workaround

BSO (British Standards Online) is currently experiencing difficulties, please use either Web Based Applications (http://apps.liv.ac.uk) and access BSO via Firefox or Explorer within Web apps, or run our VPN client (see below), then visit the BSO Web site at https://bsol.bsigroup.com/ When accessing BSO using VPN or Web Apps you may also be prompted to log in, please supply your UoL login.
If you have problems running a Web browser via Web based applications or running the VPN client please see our guides (VPN or Web Apps also see this guide for using the Web browser provided in Web Apps) at you can also call our IT Helpdesk using the 24/7 IT support line, IT support Web form or email IT Helpdesk using the details at http://libguides.liv.ac.uk/onlineprogrammes/login


New Mobile Page (Library for Online Programmes)

You can now follow a “Mobile” link/ tab in the Library for Online Programmes. The “Mobile” page provides information about library “Apps” you can download for your mobile device and provides simplified Library search tools to access directly from the page in your mobile browser. You can also see links to major databases such as Web of Science, SCOPUS and legal collections.

When you are using a mobile device, simply visit the Library for Online Programmes Web site and select the “Mobile” tab. Alternatively go direct to the Mobile page or use the Short URL: http://s.liv.ac.uk/141


Security Certificate issues - 10/03/14

The library’s security server (EZProxy) is experiencing a problem with security certificates, if you see a screen stating a security certificate has expired when viewing Library Web pages and asking you if you wish to continue, please accept the on-screen prompt to continue. This screen will appear differently in Firefox, Opera, Chrome etc.

E.g. in Internet Explorer, click “show content”.

You may also see a Web page asking you to continue to the resource, simply click the option to continue:

If you have further problems please contact your Librarian or the IT Helpdesk (UK:0151 INT:+44 151 [79 44567]), for contact options see: http://libguides.liv.ac.uk/onlineprogrammes/login


Mobile Apps

Please see the following Library apps for Android and iOS:

Note – you need to install apps by following links to the Google Play or iTunes stores directly from your mobile device.

EBSCOhost Discover App

You can download this app to search across all our E-Books and E-Journals and download or access UoL Library E-Resources:

Instructions:

Step 1: Download the app from the iTunes Store or Google Play
Step 2: Go to the UoL Discover site and click the “iPhone and Android apps” link at the bottom of the page.
Step 3: You will be sent an email by EBSCO, follow the authentication link in the email. (Note: You must access the link in Step 2 from your device. The activation link will expire in 24 hours.)
Questions? Visit the support page or send an email to support@ebsco.com. Please contact your Librarian if you are still having problems.

UoL Mobile (for Library Catalogue, UoL email etc.)

This app provides access to a wide range of University of Liverpool resources via your mobile device, simply download the App from the Google Play or iTunes Store, you can log into the app using your UoL (MWS) login to access your University email and search the Library Catalogue for e-books and E-Journals. Some links provided in the app will open in your usual mobile Web browser. Also see the UoL Mobile App support site.

 University Library Web Site

The main Library Web site should work well in your mobile Web browser, note – searching Discover and other platforms from here will display print collections alongside electronic resources. Also see the Electronic Library, including “go to an article” and A-Z of journal titles and A-Z of Databases

Online Programmes Library Blog (for Online Students)

You can view the Library blog in your mobile Web browser, this includes links to the Library for Online Programmes pages for Twitter, FaceBook and the Library for Online Programmes newsletter (PDF format).

Further UoL Mobile Apps / UoL Wifi Help

Also see help Accessing the UoL Wi-Fi, Blackboard MobileLearn (on-campus students only) and the UoL App Store for PC finder, lecture timetables, sport classes, open days and more.


Cite them Right Online (Referencing Online Textbook / Selector Tool)

Cite them Right Online (OSCOLA, APA) – provides a digital version of the ‘Cite them Right’ textbook with an online selector to browse reference types for multiple reference styles.

For a demonstration see this YouTube video or visit the online Cite them Right.

Important – the ‘Harvard’ style shown in Cite them Right provides fewer and less detailed options than the large ‘Harvard (Liverpool)’ style guide shown on the Referencing pages of the Library for Online Programmes, whist the ‘Harvard’ guidance in Cite them Right is useful as a basic indicator for ‘Harvard (Liverpool)’ style references we suggest you refer to the ‘Harvard (Liverpool)’ guide for fuller options.


Ancestry.com problems accessing images/scans and workaround

It appears our Ancestry.com access is having problems when viewed via the EZProxy system (logging into the Library/ Ancestry.com using the normal method).

To overcome the problem when viewing scans/images, please follow this procedure – note, when you access the Library using the methods below you will see “Logged in (oncampus)” in the Library for online programmes Web site, you won’t need to log in with your UoL login:

EIther install our VPN client, then log into VPN using your UoL login, run your Web browser as usual, then visit http://www.ancestrylibrary.com/default.aspx (or browse via the Library A-Z of databases page to access Ancestry).

…or

Log into Apps Anywhere (Web based applications) http://apps.liv.ac.uk using your UoL login, then go to the Web folder, run either the Internet Explorer or Firefox icon shown from Web Apps. When Explorer or Firefox start, visit http://www.ancestrylibrary.com/default.aspx (or browse via the Library A-Z of databases page to access Ancestry). For help using Web Apps see this guide.

If you have problems using any of these options you can call our 24/7 IT support line on UK:0151 INT:+44 151 [79 44567] or contact the Librarian using the normal options at http://libguides.liv.ac.uk/onlineprogrammes/contacts


Industrial Action at University of Liverpool (occurring on Campus) 06/02/14

There will be industrial action occurring on-campus at University of Liverpool Thursday 06/02/14, this may impact support services such as the on-campus IT Helpdesk and other support departments within the University.

You can also call our main IT support line for 24/7 login and technical help at any time, this is shown on every page in the right menu of the Library for Online Programmes http://libguides.liv.ac.uk/onlineprogrammes Emails or Web forms sent to IT Helpdesk or the Library will be responded as soon as possible during the period of reduced staffing, however for urgent help you should call the 24/7 support line UK:0151 INT:+44 151 [79 44567].


Knovel E-Books issue

If you have problems opening Knovel E-Books (Science and Engineering books) you should be able to open the book using our VPN client or Apps Anywhere to connect to the University of Liverpool, then browse to the e-book via the Library for Online Programmes (e.g. using Discover) http://libguides.liv.ac.uk/onlineprogrammes

You can see details on how to use VPN or Apps Anywhere in the Login Help area of the Library for Online Programmes http://libguides.liv.ac.uk/onlineprogrammes/login


Possible disruption to University Web services 26/01/14 16:00-18:00 GMT

The University of Liverpool CSD Bulletin

Services at risk –

Sunday 26th January 16:00-18:00

Maintenance work will be carried out on the afternoon of Sunday 26th January, to apply a software update to one of the University”s storage systems.

We aim to keep service interruption to a minimum whilst the work is carried out but there is a risk that services which rely on the storage could be affected. The following services should be considered “at risk” during this period:

* MWS Filestore (M: drives, departmental drives, etc)

* Liverpool Life

* Apps Anywhere

* Agresso

* Business Objects (BOXI)

* PCWWW web pages

* PCFTP file access

* Unix home filestore

* Internet/email printing


Warning 'Library Account' email scam

A number of University staff and students have received an email message purporting to be from the University Library with the subject “Library Account” and stating “Your library account has expired, therefore you must reactivate it immediately or it will be closed automatically.” Please do not open these emails or click on the link shown in the email. The University no longer asks users to change their University (MWS) password every 90 days. If you have opened this email and followed the hyperlink please set a new password at http://www.liv.ac.uk/csd/ immediately. Guidance on what to do if you receive a suspicious email can be found on the Computing Services website: http://www.liv.ac.uk/csd/security/email-security/


University Library and IT Helpdesk Enquires during the Christmas Period

Full campus-based Library and IT Helpdesk enquiry services close the evening of Friday 20/12/13 and reopen the morning of Thursday 02/01/14. Library and IT enquiry services will be reduced during the Christmas period, however the Librarian will endeavour to respond to Library/searching related enquiries by email/ Web form as soon as possible during the period. The 24/7 support line will be available during the Christmas period UK:0151 INT:+44 151 [79 44567]. Enquires by email/ Web form to IT Helpdesk will be responded on 02/01/14. For urgent requests (e.g. Library login problems) please call the 24/7 support line. Please note, the Library Web pages, search facilities and other Web based University services (such as Web Applications) will remain online during the period.


Following University Library Links from your Online Module or Reading List


Library survey for your feedback on the Library

Please be aware you can complete our ongoing Library Feedback Survey at any time during your studies to provide your views on the Library for Online Programmes. You can access the survey in the right menu of the Library for Online Programmes The survey will remain online throughout your studies and allows the Librarian to continually read your views and develop the Web site and Library service.

You can use the Feedback Survey to identify areas where you feel the Library can be improved or areas which you think are working well. If you have identified an area which is causing problems or an area for development please describe this issue using comment box provided in the survey, you can also suggest possible solutions or ways we can overcome the issue.

Please note – the survey is not an enquiry form, if you need to contact your Librarian please use the Contact options shown on the Library Web pages.

For more information or questions about the survey please contact your Librarian.


Dawson book collection issues

The Dawsonera book collection is exhibiting some current problems, if you find you are unable to log into a Dawsonera book via Discover then please contact your Librarian for assistance and advice.


Harvard (Laureate) Refworks style replaced by Harvard (Liverpool)

The Refworks referencing management application now displays a new output style called Harvard (Liverpool), if you need to reference using our Liverpool Harvard style please see our guide on using this output style for general help using Refworks please see the Refworks step-by-step guide.


WestLaw International (legal database) Service Restored

WesLaw international (legal database) is now working as usual from the links/ search boxes shown in the Library for Online Programmes (Quick Search in left menu, E-Resources >
Journals page/ Law page) if you have any further difficulties accessing WestLaw
please notify us via the Contacts options shown on the site.


WestLaw International problems

WestLaw International (legal database) is currently experiencing problems, we are working to restore access as soon as possible, please see the following possible solutions below:

Solution 1. You may be able to access WestLaw International by visiting the homepage of WestLaw UK (from the E-Resources > Law area of the Library for Online Programmes) then, in WestLaw UK click on the “Services” link in the top menu and then select “WestLaw International”. We are working to resolve this issue with WestLaw as soon as possible.

Solution 2. If you are unable to access WestLaw International please try accessing your required resource via WestLaw UK. Please see our video on accessing articles via WestLaw UK and accessing cases in WestLaw UK (or see videos below):

Accessing WestLaw UK E-Journal Articles

Searching for WestLaw UK Cases


MindGenius - mind-mapping tool

MindGenius is a mind-mapping tool. You can create concise, visually appealing images that capture all your ideas on a particular topic, module, or assignment. You can also use these mind maps to help brainstorm ideas, find connections between different readings, and organise your thoughts about a piece of work.

Please see the following guide: http://lgdata.s3-website-us-east-1.amazonaws.com/docs/1531/330537/Using_MindGenius_2011-10-17.pdf

 


Library for Online Programmes Blog

Please register for our new Library blog:

http://onlineprogrammeslibnews.liv.ac.uk

The blog provides links to keep up to date via Twitter, RSS or by registering on the blog for Library updates in your chosen email address.

You can see latest updates on new platforms/ collections, systems alerts and workarounds, new guides and multimedia and browse all video/ tutorial updates by category.


GreenFILE new platform

GreenFILE is a collection of scholarly, government and general-interest titles includes content on global warming, green building, pollution, sustainable agriculture, renewable energy, recycling, and more. The database provides links to more than 538 000 records, including Open Access full text for more than 5800 records. GreenFILE records are also shown when searching Discover.

http://library.liv.ac.uk/record=b2145315~S8


Planned break in service affecting IT Helpdesk - Tuesday, 9th July

There will be an interruption in service between 09:00 and 12:30 which will temporarily prevent access to the Computing Services Online Helpdesk service at help.liv.ac.uk .

We apologise for any inconvenience caused by this scheduled break in service.

CSD Helpdesk
helpdesk@liv.ac.uk
Computing Services Department
08/07/2013


Oxford Scholarship Online Access

We are experiencing problems using Oxford Scholarship Online, if you need to access an article in this database, please use either Web Apps or VPN to log into the Library, then try to access the article using either Discover, “Go to an Article” or directly via Oxford Scholarship Online. For information on using either Web Apps or VPN to log into the Library please see this guideline http://libguides.liv.ac.uk/loader.php?type=d&id=359440