The University campus will be closed during the Christmas holiday period from 23/12/19 and reopens 02/01/20, 24/7 IT and Library services are available during this time.
The 24/7 IT support telephone line is: +44(0)151 79 44567 or email email@example.com
For further technical advice see https://libguides.liverpool.ac.uk/onlineprogrammes/login
The 24/7 Library enquiry line is available by visiting ‘Ask Us’ at http://libanswers.liverpool.ac.uk/ then see online FAQs or contact options in the right menu, the 24/7 telephone line is: +44(0)151 794 9500, or use the online chat or webform to email the 24/7 service.
Please be aware that due to industrial action, the campus may experience some disruption affecting full operational services during the week beginning 25th November (25/11/19 – 29/11/19) and from 2-4th December, this is due to a national dispute in relation to the main academic union (UCU) and staff members.
Access to our usual 24/7 Library and IT services should be unaffected, please see the regular Contacts options shown within the Library for Online Programmes https://libguides.liverpool.ac.uk/onlineprogrammes/contacts
This issue affecting shorturtls to the Library for Online Programmes appears to be working now, if you notice any further issues please contact the Librarian
If you follow the shorturl to the Library, seen on some programme/module pages:
– or follow similar shorturls in the format above, or use an embedded search box shown within your Blackboard modules –
These links/ search boxes are currently experiencing technical problems.
This issue has been reported, in the meantime please visit the Library for Online Programmes for DISCOVER and all other database options: http://libguides.liverpool.ac.uk/onlineprogrammes
Please contact the Librarian if you have any difficulties.
The Library will be moving to EndNote citation management products on the September 2021 academic year.
Note for students with Laureate
RefWorks will be supported on a legacy basis during the remainder of the partnership with Laureate, current students in the partnership who use RefWorks until the end of their scheduled studies should not be affected by these changes.
Students studying after August 2021
Any online students remaining in studies after August 2021 who still require access to their reference system will need to migrate their referencing data to EndNote Online.
Versions of EndNote available
EndNote is available in two formats via the Library:
- EndNote Online – a Web based citation management platform similar to RefWorks, you can export citations directly from databases such as DISCOVER and Web of Science to your reference library. EndNote Online is recommended for online students, this is because your data is stored online, preventing loss of data and you can access your EndNote Online account from any Web connected location.
If you intend to begin using a citation management application for the first time, you are advised to register an account with EndNote Online, see advice on this platform on the Library for Online Programmes Referencing page.
- EndNote Desktop – a desktop application available to install on a personal computer (for Windows or Macintosh systems) providing detailed reference management tools such as automated sorting and group features, EndNote Desktop is useful for medicine related programmes, e.g. managing large citation libraries when conducting systematic reviews or other complex tasks. EndNote Desktop can be a more demanding application for managing references for most programme areas, you are recommended to discuss your planned use of EndNote Desktop with the Librarian.
For detailed advice on EndNote products, creating an EndNote Online account and additional advice for students remaining in studies after August 2021 please see the Referencing page in the Library for Online Programmes https://libguides.liverpool.ac.uk/onlineprogrammes/referencing
For any issues related to the above changes, please contact the Librarian by telephone, email or Skype.
How to resolve Broken (openurl.ac.uk) article links in reading lists - Information for Students and Staff
Some older reading lists may contain article links such as:
Any link which contains “openurl.ac.uk” will no longer work, this is due to the closure of this service provided by ‘JISC’ (UK educational technology agency).
Unfortunately this issue has affected many universities around the UK and overseas.
If you encounter an openurl link in your reading list, please attempt to access the article using an alternative option such as –
- Use DISCOVER to search by article title (see ‘Search by title’ checkbox) at http://libguides.liverpool.ac.uk/onlineprogrammes
- Use other options on the E-Journals page (http://libguides.liverpool.ac.uk/onlineprogrammes/ejournals) e.g. – ‘Go to an article’ (using publication details), Search by DOI (article number).
- Search for the article using a major journal platform such as SCOPUS or Web of Science (see links at http://libguides.liverpool.ac.uk/onlineprogrammes)
- Use Scholar to search for open access versions or content in university research archives (see Scholar links/ search boxes, e.g. on http://libguides.liverpool.ac.uk/onlineprogrammes).
- If you are trying to view an entire journal to browse volumes/issues, you can see the A-Z of journals link or Library Catalogue link at http://libguides.liverpool.ac.uk/onlineprogrammes or see other options to look up a journal by name on the E-Journals page.
If you encounter a broken link and would like to report this, please notify your module tutor of the link citation (e.g. reference/publication details), module name/ID and location of the reading list, e.g. Week 1, Week 2, alternatively you can pass this to the Librarian for Online Programmes.
Advice for Staff
If you are a programme/module developer, for any queries on creating links to articles, please see the Link Builder page and guidance or consult the Librarian for Online Programmes http://libguides.liverpool.ac.uk/onlineprogrammes/contacts For any campus-managed programme please consider implementing all reading lists using the Reading Lists @ Liverpool platform for management of links to resources, please contact the online Librarian (see above) for advice on your programme area.
you can also see a link conversion tool on the Link Builder page:
This may be useful for either replacing problem links in readings or incidentally providing a fixed/converted link to a student reporting issues.
You can convert any older link formats to supported formats, such as:
- Links containing the old proxy ‘ezproxy.liv.ac.uk’
- Old sfxhosted links
- ac.uk links which no longer work
- Any variants of the above such as database links, article links, catalogue links etc.
Please let me know if you encounter any issues using the tool, or if I can assist for any wider problems arising from the recent deprecation of openurl.ac.uk links.
Please feel free to pass the above onto any support or development staff who might find this useful.
Note for campus/school staff – as mentioned previously, any new programmes moving forward should be implementing the campus Reading Lists platform, which has facilities to automate and avoid broken links.