Browser SSL/HTTPS errors reported by some students when logging into the Library

Following changes in browsers such as Chrome, Firefox and some software such as Virus Scanners, requiring all Web content to have SSL certificate, some students have reported SSL Certificate issues when visiting some databases and Web content.

If this occurs, you may see a warning in the top-left corner of the browser, on the address bar next to the URL, e.g.

SSL certificates verify the provider and allows for encrypted and secure data to be transmitted.

In the event you visit a non-SSL resource or external Web site you may be able to browse normally, however, if you have installed 3rd party applications such as a Firewall, Virus Scanner or Malware Scanner, these applications may halt your browsing to the non-SSL resource or Web site.

If you cannot proceed to a resource or Web site due to your 3rd party Firewall, Virus Scanner or similar application, you are advised to consult the IT Service Desk in the first instance for advice if it is safe to access the specific URL/address you are visiting, email servicedesk@liv.ac.uk or use the 24/7 IT support line +44(0)151 79 44567 or see further options at http://liverpool.ac.uk/csd (you should provide the exact URL of the resource/Web site you are visiting when asking IT Service Desk for advice on an individual Web site/resource).

Please contact your Librarian if you continue to have difficulties, it may be useful to share any citations, databases or other E-Resources you are having problems accessing http://libguides.liverpool.ac.uk/onlineprogrammes/contacts

 

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