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Access Issues: Access Options and is it@Liverpool links

Our service provider is currently experiencing technical issues with the “access options” links in DISCOVER and ‘is it@Liverpool’ links in services such as Google Scholar and Scopus. Users may see the message “An error has occurred while processing your request”

Alternative access to browse individual journal issues/articles is available by using an A-Z E-Journals search (or use the Search for an E-Journal title tool in the E-Resources > Journals area of the Library for Online Programmes).

The vendor is investigating the issue as a high priority. We apologise for the inconvenience caused

Resolving Connectivity/ E-Resource access problems (for students moving study locations)

If you are moving study locations in the current situation (e.g. moving back to your home country to study) and believe you may face difficulties related to Internet connectivity or access to E-Resources, please see the following suggestions –

The (revised) Library for Online Programmes site (https://libguides.liverpool.ac.uk/online) provides general advice on connectivity issues, including (privacy) browsers such as Yandex and Epic (see the left menu Support > Connectivity Problems): https://libguides.liverpool.ac.uk/online/support#s-lib-ctab-14994181-5

The above page also provides advice on using Opera browser’s internal VPN and our Citrix Desktop client (application providing virtual software running from UoL servers and Web browsers which you can use to access the Library or Internet).

Also see this tutorial/guide Remote access to Files, Applications and VPN (PDF) and this page providing further advice on remote/ cloud based UoL options: https://libguides.liverpool.ac.uk/online/cloud Also see UoL software downloads/ licenses availabe for your own PC/device (e.g. Microsoft Office, SPSS etc.).

For further advice on connectivity issues for E-Resouces or other ongoing Library issues please contact the Librarian for Online Programmes via telephone, Skype, Skype number, email etc. https://libguides.liverpool.ac.uk/online/support#s-lib-ctab-14994181-3





Library and IT Service Desk support for online programmes

Whilst the University campus has now moved a number of oncampus teaching and support services online due to the coronavirus context (see: https://news.liverpool.ac.uk/), campus services and support remains available as usual for online programmes.

Library and IT Service Desk support remains available using normal options, including:

The Library for Online Programmes (configured for digital library/ E-resources) http://libguides.liverpool.ac.uk/onlineprogrammes (or access/preview a newly revised version of the site at http://libguides.liverpool.ac.uk/online).

Online Librarian support – for E-Resource issues, help using databases, support for literature searching or systematic review, referencing/ citation software, connectivity support, ongoing login problems etc. You can contact the E-Learning Librarian (Dr Paul Catherall) for incidental advice (or arrange a scheduled consultation) via: phone +44[0]1517944345, Skype ‘ohecampus’, Skype phone +44 [0]1513241637, email: olib@liverpool.ac.uk (or for staff related development/maintenance use p.catherall@liv.ac.uk), For a full list of contact options or to book a scheduled session, see the Contacts area of the Library for Online Programmes. Or on the new site go to the Support > Online Librarian).

24/7 online Library desk (“Ask Us”) – general help with E-Resources, databases etc. available at all times, including outside normal GMT (900-1700) office hours. See the Ask Us area of the Library for Online programmes, this includes a chat, SMS and phone service.

CSD (IT Service Desk) – for login/authentication resetting, general software support, help using Citrix for remote applications, see the Password/Login Help area of the Library for Online Programmes.

For any other ongoing, connectivity (VPN/remote access) issues or any ongoing E-Resource, database or technical issues, please contact the Online Librarian via phone, Skype etc. for support and advice.



Campus services possible disruption due to Industrial Action Feb 20th - March 13th 2020

Please be aware that due to industrial action, the campus may experience some disruption affecting full operational services beginning 20th February until 13th March 2020 (various days), this is due to a national dispute in relation to the main academic union (UCU) and staff members.

Access to our usual 24/7 Library and IT services should be unaffected, please see the regular Contacts options shown within the Library for Online Programmes https://libguides.liverpool.ac.uk/onlineprogrammes/contacts

Your enquiry to the Librarian will be responded as soon as possible or by the next operational day.

Library for Online Programmes Newsletter for Staff and Students Jan 2020

Please see the latest Library for Online Programmes Newsletter for Staff and Students Jan 2020:

Library for Online Programmes Newsletter for Staff and Students Jan-2020

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